I am a Systems Analyst and Computer Systems Technician with more than one year of experience supporting users and improving operational processes.
I provide N1/N2 technical support for hardware, software, and network incidents, focusing on timely troubleshooting and clear communication with users.
I design cloud automation workflows with Microsoft Power Automate, integrating APIs and web services through HTTP calls to connect systems and reduce repetitive manual work.
I also implement RPA-style automations to optimize recurring operational tasks within IT environments.
I bring customer service experience, analytical thinking, organization, adaptability, and a commitment to continuously learning new technologies and improving service efficiency.
Provide technical support to users for hardware, software, and network issues, diagnosing and resolving day-to-day incidents across the organization.
Design cloud automation workflows with Microsoft Power Automate, integrating web services through HTTP API calls to connect systems and reduce repetitive manual tasks. Implement RPA-style automations to optimize recurring IT operational activities.
Provided first-line technical support to company users for system-related incidents and requests.
Supported additional administrative tasks assigned by the direct manager. Completed this internship as a graduation requirement for the Computer Systems Technician program.
Provided in-person and chat-based customer service, responding to requests clearly and efficiently.
Prepared quotations and managed customer requests with an emphasis on timely communication and service quality.
Technical Assistant in Computer Systems, Computer Systems
Technical program focused on computer systems, completed in December 2025.
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