Spanish Translation/Interpretation Team Leader

Served as the point of contact for account-related operational matters, coordinating stakeholder communication, follow-ups, issue resolution, and delivery monitoring. Managed approximately 60 operational queues and prioritized incoming English-language content according to account requirements and service configurations.

Coordinated machine translation and image-processing workflows, maintained account information and cases in Salesforce and the company CRM, and collaborated with account teams, engineers, and external vendors. Managed concurrent priorities while maintaining accurate records and consistent remote service delivery.

Managed translation projects from client inquiry and quotation through final delivery, ensuring alignment with requirements, timelines, and quality expectations. Acted as the primary contact for assigned clients and linguists throughout the project lifecycle.

Coordinated linguists, clarified requirements and priorities, supported new-hire onboarding, and handled interpretation-related calls and request routing. Managed high-volume communications across phone, email, text, and WhatsApp; addressed concerns and escalations; and was recognized as the number-one quoter in 2025.

Conducted outbound calls and email follow-ups with clients and agencies to support customer engagement, service processes, and ongoing communication.

Managed multiple communication requests, maintained organized records, and delivered timely responses while supporting administrative and customer-service workflows in a fast-paced environment.

Verified patient information and processed electronic medical claims while following established administrative procedures and confidentiality requirements.

Followed up on information discrepancies, supported the resolution of claim-processing issues, and maintained accurate records to enable timely and accurate operations.

Processed student loan applications and coordinated required information with loan servicers and collection agencies.

Addressed customer concerns, followed up on outstanding account and application matters, reviewed documentation, and maintained accurate records while managing competing administrative priorities.

Coordinated appointments and provided administrative support for four doctors and two nurse practitioners in a medical office setting.

Assisted patients in English and Spanish, responded to inquiries, supported scheduling and patient information management, and contributed to efficient day-to-day office operations.

Provided bilingual customer support in a photography-related service environment, assisting customers with inquiries, service information, and follow-up requests.

Supported timeshare-related customer assistance and maintained professional, customer-focused communication when addressing concerns.

Translated personal and business documents between English and Spanish, with emphasis on accurate meaning, clear communication, and appropriate language usage.

Managed assignments independently, working to client requirements and deadlines while maintaining translation quality.

Taught English to students aged 7 to 18 and adapted explanations and learning activities to different ages and proficiency levels.

Developed communication, organization, and classroom-management skills while supporting student learning and participation.

High school diploma completed in Cali, Colombia. Additional education includes Newton High School, Queens, New York; I.S. 145 Joseph Pulitzer; and P.S. 149.