Senior Customer Solutions Architect

Led solution architecture for a customer data model supporting more than 15 million records, reducing data-integration latency by 30% and improving query performance for more than 50 concurrent users. Performed hands-on SQL and ETL/ELT work to query, transform, and validate customer data across internal systems, Salesforce, and external partners.

Aligned Customer Support, Marketing, Operations, and Payments teams around a unified customer data strategy, enabling customer identification in under 50 milliseconds with complete account relationship history. Designed secure API-based integration frameworks, Salesforce integrations, and scalable architecture standards to reduce data silos and improve visibility.

Established distributed application monitoring and observability frameworks using Azure Monitor, Application Insights, and Google Cloud Operations Suite. Built a customer-centric chatbot platform with advanced analytics to improve engagement and operational efficiency.

Designed and delivered an enterprise Customer Data Management model incorporating master data and customer insights to support data-driven decision-making at scale. Partnered with IBM, Tech Mahindra, and internal business stakeholders to establish on-premises IBM MDM and IBM Decision Server Insights infrastructure.

Co-designed a scalable customer data model and built a Kafka-based real-time streaming framework processing approximately 150 live customer events per second. The architecture enabled near-real-time business rule execution while separating operational systems from analytical workloads.

Built secure service orchestration layers for customer data APIs and authored, tested, and deployed business rules through IBM enterprise decision consoles. Processed multi-year customer datasets with SQL, ETL processes, Databricks, and Spark to generate analytics and create a Customer Interaction Heat Map identifying customer pain points.

Developed hybrid mobile applications using Kony Visualizer and Studio, creating dynamic user interface components with JavaScript and JSON. Implemented TouchID authentication through Kony FFI and performed JSON parsing for dynamic content rendering.

Integrated Google Maps API to geotag and visualize public data streams, and developed color-coded GCI metric dashboards using Data Maps. Built customer-facing chatbots and an emergency SMS chatbot for real-time customer communication.

Conducted application performance testing with Xcode Instruments and led delivery activities across requirements, design, development, QA, deployment, and client collaboration throughout the SDLC.

Developed and maintained iOS applications for 10 major automotive dealerships across the Dallas-Fort Worth region. Delivered real-time inventory browsing and vehicle availability capabilities for dealership customers.

Provided rapid feature upgrades and deployments in response to changing business requirements while minimizing service disruption. Delivered ongoing operational support and monitoring to maintain application stability and resolve technical issues.

Master of Science in Digital Communication and Networking.

Bachelor of Engineering in Electronics and Communication Engineering.