Highly accomplished and results-oriented Business Administration professional with extensive experience in sales operations, strategic planning, and client relationship management within the gaming and hospitality sectors.
Coordinated administrative tasks for a sales team of 5, enhancing operational efficiency and team collaboration. Supported business development initiatives by compiling market research data.
Monitored key performance indicators to identify service gaps and drive continuous improvement initiatives. Streamlined complaint handling procedures, resulting in a 25% reduction in average resolution time.
Assisted clients with onboarding and adoption of Medallia's customer experience management platform. Collaborated with sales and support teams to ensure seamless client transitions and issue resolution.
Associate Degree, Project Management
Associate Degree, Human Resource Management
Associate Degree, B2B Customer Success Management
Associate Degree, Email Marketing for Business
Associate Degree, Business Administration
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