I am a customer service professional with experience providing phone and email support, managing customer cases, handling complaints, and completing back-office processes.
I communicate company policies and compensation procedures clearly, helping customers understand requirements and next steps. I approach concerns professionally and work to resolve issues efficiently.
I have experience maintaining accurate case records, documenting customer interactions, reviewing case information, and updating internal case-management systems.
I am comfortable working in fast-paced customer-facing environments, coordinating daily operations, supporting teams, and escalating complex cases when required.
I have also managed my own e-commerce business, where I handled customer communications, orders, invoices, administrative records, and market research.
I am seeking a customer support, customer care, or customer operations role where I can apply my communication, case management, and problem-resolution skills.
Coordinated daily operations in a fast-paced, high-volume customer service environment. Supported efficient shift operations by supervising team activities and delegating tasks.
Responded to customer concerns and worked to resolve service issues promptly while maintaining a positive customer experience.
Respond to customer enquiries by phone and email, providing clear information about company policies and compensation procedures. Communicate professionally with customers, including when addressing concerns and explaining procedural requirements.
Manage customer cases through an internal case-management system, maintain accurate records, and update case information. Support back-office processing by reviewing case details, documenting interactions, and following established procedures.
Managed day-to-day e-commerce business operations, customer communications, order management, and administrative tasks. Responded to customer enquiries and resolved issues related to orders and services.
Maintained business records, processed invoices, and coordinated operational activities. Conducted market and competitor research to identify customer needs and business opportunities.
BSc (Hons), Criminology with Law
Bachelor of Science with Honours in Criminology with Law.
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