Keisy Hernandez
Keisy Hernandez

Bilingual Customer Support and Virtual Assistance Professional

Open to offers · Member since 23 Oct 2026
Location
Buenos Aires, Argentina
Desired salary
Unspecified
Work preference
Remote Only / Full Time, Freelance
Experience level
Junior

About

Professional summary

I am a bilingual customer support and virtual assistance professional with experience supporting customers and administrative operations in remote environments.

I communicate fluently in Spanish and at an advanced C1 level in English, enabling me to assist diverse customers and facilitate clear cross-cultural communication.

I have experience managing email and chat inquiries, scheduling, record maintenance, spreadsheet organization, and day-to-day administrative workflows.

As a medical interpreter, I have supported accurate and confidential communication between healthcare providers and Spanish-speaking patients while maintaining professionalism and cultural sensitivity.

I am adaptable, detail-oriented, empathetic, and comfortable working independently in fast-paced remote teams. I am currently pursuing a Doctor of Medicine degree and a data analysis program at the University of Buenos Aires.

Skills

16 capabilities

Experience

Career history

Medical Interpreter KonnectCX

Provided accurate and confidential interpretation between healthcare providers and Spanish-speaking patients in remote clinical interactions.

Supported clear communication of medical terminology, diagnoses, and treatment plans while maintaining cultural sensitivity, ethics, and professionalism.

Virtual Assistant Freelance

Managed customer and administrative emails, scheduling, daily inquiries, and digital communications for remote operations.

Organized customer and business information in Excel, maintained accurate records, followed established workflows, and delivered reliable administrative support.

Customer Service Representative Family Business / Entrepreneurship

Assisted customers with product questions, purchases, and service-related issues in a fast-paced retail environment.

Handled transactions, product organization, and customer requests while resolving concerns professionally and maintaining a positive customer experience.

Education

Learning history

University of Buenos Aires

Doctor of Medicine (MD) Candidate, Medicine

Doctor of Medicine program in progress.

University of Buenos Aires

Data Analysis Program, Data Analysis

Data Analysis Program in progress.

San Miguel High School

High School Diploma, Economics & Administration

Completed secondary education with a specialization in Economics and Administration.

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