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Annell Castillo
Annell Castillo

Website Designer

Open to offers · Member since 23 Oct 2026
Message
Location
Limón, Costa Rica
Desired salary
Unspecified
Work preference
Remote Only / Full Time, Freelance
Experience level
Mid

About

Professional summary

I am a website and UX/UI designer based in Limón, Costa Rica, specializing in hospitality and business websites, responsive layouts, branding, and visual assets.

I create clear, user-focused digital experiences using Figma, HTML, CSS, Bootstrap, and basic CMS and website-builder tools. My process includes research, wireframing, high-fidelity interface design, prototyping, and maintaining consistent visual systems.

I have delivered freelance design work for hospitality businesses, online learning platforms, architecture firms, coffee shops, and other local brands. My work includes websites, course banners, guest communication templates, room inventories, brand identities, print materials, and social media content.

My hospitality and customer service background helps me understand guest journeys, client needs, and clear communication. I am experienced in managing bookings and guest inquiries through Booking.com, Beds24, and WhatsApp Business.

I communicate fluently in Spanish and English and work comfortably with clients through email, chat, phone, Slack, Notion, and Google Workspace. I am organized, calm under pressure, and focused on turning feedback into polished final deliverables.

Skills

24 capabilities
BootstrapBrand IdentityBrandingChat SupportClient CommunicationCMSCSSCustomer OnboardingCustomer ServiceEmail CommunicationHospitalityHTMLLanding PagesPhone SupportPrint DesignProject ManagementPrototypingResponsive DesignTroubleshootingUX UI DesignVisual DesignWeb DesignWireframingWordPress

Tech stack & tools

Working toolkit

Collaboration

Notion

Communications

Slack

Design

CanvaFigma

Development

WordPress

Experience

Career history

Freelance UX/UI & Visual Designer Independent Clients

I design UX/UI, web, and visual-design deliverables for independent clients in Costa Rica. My work includes hospitality and business websites, branding, architectural drawings, visual assets, social media content, and client-facing materials.

In 2026, I redesigned 16 course banners for an online chemistry learning platform, used AI tools to automate elements of lesson setup, and adjusted HTML for the revised layout. I also created flyers, guest message templates, and an interactive room inventory for 15 rooms at Cabinas Jacaranda while supporting bookings and guest communication through Booking.com, Beds24, and WhatsApp Business.

I have delivered brand identities and final design files for clients including ADUO Arquitectos and Calipso Coffee Shop, incorporating feedback through Illustrator, AutoCAD, and Figma.

Customer Service Call & Chat Agent Foundever

I provided customer support by chat and phone, managing multiple conversations while maintaining clear, empathetic, and professional communication.

I resolved account and fraud-related cases under pressure, developed strong problem-solving skills, and learned to communicate effectively with customers across different situations.

Education

Learning history

UCENFOTEC

UX/UI Design Certification, UX/UI Design

UX/UI Design certification completed in San José, Costa Rica.

Cisco Networking Academy

IT Essentials, Information Technology

IT Essentials certification completed in San José, Costa Rica.

FundaTEC

Architectural Engineering Technician, Architectural Engineering

Architectural Engineering Technician studies completed in San José, Costa Rica.

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