I am a customer service and customer experience professional with hands-on experience in customer support, operational routines, after-sales service, and e-commerce environments.
I provide empathetic, clear, and solution-oriented assistance to customers through digital and in-person channels. I am experienced in answering questions, managing registrations, processing requests, and maintaining a positive customer journey.
I have supported e-commerce operations involving marketplaces, order tracking, exchanges, returns, delivery incidents, and coordination with logistics partners. I focus on timely follow-up and customer satisfaction throughout the pre- and post-sales process.
I work effectively in remote environments and value autonomy, organization, punctuality, and proactive communication. I am comfortable using asynchronous communication channels, CRM systems, spreadsheets, and productivity tools.
I am seeking remote customer support, customer experience, operational support, or e-commerce support opportunities where I can contribute with empathy, attention to detail, and a strong commitment to service quality.
Provided direct customer service, answering questions about membership plans, services, rules, and procedures.
Managed customer registrations, updated internal system records, issued contracts, and controlled access. Delivered operational administrative support focused on student satisfaction and retention.
Managed pre-sales and after-sales customer relationships in an e-commerce operation integrated with multiple marketplaces.
Supported customers through digital channels with order tracking, exchanges, returns, and incident resolution. Coordinated with carriers and logistics partners to help ensure delivery deadlines and resolve lost-package cases.
Supported online sales routines, including product registration and product information updates on proprietary e-commerce platforms and marketplaces.
Assisted consumers during the digital purchasing journey by answering questions and providing customer support.
Provided multimodal customer service support for customers, employees, and suppliers, routing and resolving incoming requests.
Organized documents, maintained tracking spreadsheets, and updated internal systems to support administrative operations.
Bachelor's Degree, Pedagogy
Pedagogy undergraduate program, listed as in progress with expected dates from 2026 to 2029.
Bachelor's Degree, Law
Law undergraduate program, listed as in progress since 2023.
Course, Microsoft Office
Training in computing, spreadsheets, and text editing.
Course, Communication and Inclusion
Training in inclusive education and humanized customer service.
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