Senior Product Manager

I prototype generative AI agents for reporting and inventory-receipt workflows using Microsoft Copilot Studio. I also created a Claude-based policy comparison tool that maps new regulations to required fintech policy changes.

I designed an asynchronous AI-assisted operating model using version-controlled files for decisions, backlog, sprints, and logs. I helped move the studio from an idea-led approach to a problem-first model and co-defined a diagnostic-led service for law and accounting firms in Mexico.

I delivered 14 enhancements through seven consecutive on-cadence releases, contributing 22% of the portfolio's SAFe Business Value across two Program Increments with a distributed engineering team in India.

I improved user-story quality from 4/10 to 8/10 and reduced backlog refinement from five days to three by developing Microsoft Copilot prompt templates based on product documentation. I also supported onboarding for 250 charitable institutions in Mexico by mapping donee regulations and translating API requirements.

I built a product team from scratch to support a critical commercial system across five Central American markets. The team protected $1.8B in seasonal revenue, reduced operational incidents by 79%, and shipped its first major release within 90 days.

I introduced structured product-management practices and a team performance dashboard for a 15+ person Level 3 support team, increasing delivery velocity by 15%. I also mentored three junior Project Managers.

I mapped the order-to-invoice process across iEntry, iWorkflow, iAccess, and Oracle. In collaboration with the product and engineering teams, I identified sales orders that remained open and did not trigger billing, helping quantify a $10M billing gap.

I led quarterly PI Planning and refined more than 120 user stories in Jira, securing an engineering delivery commitment above 80% for Q1 2023.

I used FMEA and DMAIC to identify story definition as the primary cause of sprint-refinement delivery delays. I created a requirements maturity framework that reduced delays by 88%, from 22 days to 2.7 days, and saved $34.6K.

I led the creation and refinement of more than 1,200 user stories supporting 54 websites and over 130 content updates across six countries. These efforts enabled reusable Drupal and Acquia Site Studio templates that became Alcon's CMS standard.

I closed Mexico's requirements gap for Citi's global AML card transaction-monitoring system. I identified limitations in legacy systems related to cross-border wire-transfer data and signed off as FRD owner after evaluating 395 attributes.

I enabled the Citi Supplier Finance platform for corporate clients in Mexico by coordinating requirements between United States and Mexico teams. I served as a bilingual liaison and represented the project lead in control committee reviews.

I led an early Agile team that resolved 165 production defects in six months and coordinated stakeholders across Mexico, Peru, and Canada to meet CNBV audit requirements. This work avoided a potential $500K regulatory fine and reputational risk.

I led delivery of ScotiaWeb and ScotiaMobile login and enrollment capabilities in five weeks within a 90-day program. By adopting Scrum and microservices practices, the team delivered at 75% lower cost and 79% less time than the vendor estimate.

I led a cross-functional team that redesigned the fiscal inventory-count process for Iusacell and introduced a formal incident record for devices legitimately out of location. The initiative reduced annual audit penalties from $2.3M to $470K.

As Business Analyst for a Microsoft Dynamics AX rollout, I led operations requirements sessions, reviewed 73 processes across Central America and the Caribbean, documented 113 requirements for Mexico, and supported on-site testing in Colombia.