I am a Senior Product Manager with 14 years of experience across fintech, banking, pharmaceutical, SaaS, retail, nonprofit technology, logistics, and insurance. I specialize in diagnosing structural gaps in product organizations and creating practical product practices that enable teams to deliver in regulated and complex environments.
I build product teams, processes, roadmaps, backlogs, and delivery foundations from the ground up. At Walmart México y Centroamérica, I established a product team and practice that delivered its first major release within 90 days, protected $1.8B in seasonal revenue, and reduced operational incidents by 79%.
My experience includes compliance-critical financial products, AML transaction monitoring, payment systems, supplier finance, and regulatory remediation. At Citibanamex, I closed Mexico's requirements gap for a global AML monitoring system and served as Functional Requirements Document owner across 395 evaluated attributes.
I partner closely with engineering, business stakeholders, operations teams, and cross-border organizations to identify the underlying problem before proposing solutions. I have led distributed teams and delivery initiatives across Mexico, the United States, Canada, Costa Rica, Peru, and India.
I use Agile, Scrum, SAFe, Lean Six Sigma, DMAIC, FMEA, and data-driven product practices to improve delivery outcomes. My work has included improving backlog quality, accelerating refinement, reducing delays and rework, mentoring junior project managers, and delivering digital products, microservices, websites, and workflow platforms.
I am currently leading technical execution for an AI and compliance product serving regulated Mexican fintechs while also developing GenAI solutions for capacity planning and logistics workflows.
Lead technical execution for Moves AI/Compliance, a gap-to-policy engine for regulated Mexican fintechs, including IFPE, SOFOM, and SOFIPO organizations. Manage the product from handoff through active development in a remote independent practice.
Build self-directed GenAI products, including a team capacity-planning tool and a logistics workflow demonstration.
Delivered seven consecutive releases on cadence for a distributed India-based engineering team, contributing 22% of the portfolio's SAFe Business Value across two Program Increments.
Improved user story quality from 4/10 to 8/10 and reduced backlog refinement from five to three days through Microsoft Copilot-assisted documentation and reusable templates. Supported Blackbaud's Latin America entry by mapping Mexico's donor-organization regulatory framework and coordinating cross-border payment configuration for 250+ organizations.
Built a product team and product practice from scratch for the Merchandise Tech Support organization. Delivered the system's first major release within 90 days, protecting $1.8B in seasonal revenue and reducing operational incidents by 79% across five Central American markets.
Increased delivery velocity by 15% for a Level 3 support team of more than 15 people through structured product management practices and a team performance dashboard. Mentored three junior Project Managers in delivery discipline.
Investigated the order-to-billing workflow and helped quantify a $10M terminal-provisioning billing gap. Identified that unclosed Sales Orders did not trigger billing while engineering investigated parallel pricing-engine issues.
Led Program Increment Planning workshops and refined more than 120 Jira user stories, achieving over 80% engineering commitment for a fully planned quarter of terminal provisioning work.
Led delivery of 54 product websites and more than 130 content updates for global eye-care brands across six countries. Created and refined 1,200+ user stories supporting a reusable Drupal and Acquia Site Studio template adopted as the CMS standard for future website development.
Reduced average delivery delays by approximately 90%, from 22 to 2.7 days, and generated $34.6K in cost savings. Applied FMEA, Cause and Effect analysis, and a DMAIC-based requirements maturity framework to reduce rework, earning the team the AGS Brilliance Award in Q4 2021.
Enabled implementation of Citi Supplier Finance, the global factoring platform for corporate clients in Mexico. Coordinated cross-border requirements between United States and Mexico teams, acted as a bilingual liaison, and represented the project lead in control committee reviews.
Closed Mexico's requirements gap for Citi's global AML credit-card monitoring system. Identified legacy-system limitations affecting wire-transfer data capture for a cross-border AML detection rule and acted as Functional Requirements Document owner across 395 evaluated attributes.
Led an early Agile team that resolved 165 production defects within six months, avoiding a potential $500K regulatory fine and reputational damage. Coordinated audit-related delivery across Mexico, Peru, and Canada to meet CNBV requirements.
Managed delivery of ScotiaWeb and ScotiaMobile login and enrollment features within five weeks of a 90-day program. Delivered nine microservices with 75% cost savings and 79% faster time-to-market compared with an estimated external vendor delivery timeline.
Redesigned the inventory tracking process, reducing annual audit penalties from $2.3M to $470K. Documented multi-country ERP requirements gathering for logistics and supply-chain operations.
Built an operations division from zero for a life-insurance startup. Increased policy-processing capacity by 85% and reduced the policy issuance cycle from 46 to 32 days.
Led software project delivery for an IT consulting startup. Delivered a software development contract valued at more than $45K.
Bachelor of Science, Informatics
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