Order Management and Order-to-Cash Operations Professional

I review contracts, quotes, software agreements, and license agreements to ensure order documentation and commercial information are complete and accurate. I validate invoices in Oracle before processing, supporting transaction accuracy and compliance with internal controls.

I coordinate with tax stakeholders to validate invoices and VAT-related details, process credit rebills for billing-impacting account or order changes, and prepare audit packs. I also support peer reviews, complete regional work tickets, and resolve order and documentation queries while meeting quality and turnaround expectations.

I managed customer master data activities, including new account creation, updates, extensions, modifications, and deletions. I maintained accurate customer records to support downstream order management and business processes.

I generated team performance, order, and MIS reports for management review and operational tracking. I worked to defined SLAs, investigated process issues, identified improvement opportunities, and responded to customer queries through coordinated follow-up.

I processed queued orders and completed document and pricing verification to support accurate order execution. I followed applicable policies, regulations, process controls, and standard operating methodologies.

I supported quality assurance, documentation reviews, employee training, and process knowledge sharing. I also contributed to process-flow and SOP development and collaborated with cross-functional teams on business requirements, product activities, and pricing support.

Completed Master of Business Administration degree with 74%.