I am an organized Senior Operations Specialist with experience in remote operations, customer support, partner success, and team coordination. I am seeking an Operations Manager role where I can take on greater responsibility and contribute to scalable operational processes.
I have managed daily operations for e-commerce and multi-store environments, including order processing, SKU verification, reporting, store maintenance, and workflow coordination. I focus on accuracy, compliance, and efficient execution of time-sensitive tasks.
I have experience supporting customers, partners, and internal teams through clear communication, issue resolution, escalation management, and service-quality monitoring. I am comfortable coordinating cross-functional teams in fast-paced remote settings.
I use operational data, Excel reports, and performance analysis to identify opportunities for improvement and support business decisions. My work has included SOP creation, workload management, operational reporting, and initiatives to improve store performance.
I also have exposure to recruitment, CV screening, interview coordination, onboarding, employee documentation, and HR-related support. I bring a detail-oriented, proactive approach to operations and continuous improvement.
Created and processed customer orders through internal systems and verified SKUs to support accurate product selection and order fulfillment. Maintained reliable operational data records and generated reports for tracking activities and supporting decisions.
Coordinated with internal teams to maintain process compliance, improve workflow efficiency, and support daily e-commerce operations in a remote environment.
Owned daily operational activities for multiple stores and partners, including store maintenance, order management, reporting, workload prioritization, operational standards monitoring, and performance analysis. Created SOPs and used operational numbers to support planning and store-performance improvement.
Managed customer and partner communications, issue resolution, escalations, and social media interactions while maintaining service quality. Administered POS backends remotely, including menu updates, item creation, data entry, and troubleshooting, and supported recruitment, CV screening, interview coordination, onboarding, employee documentation, and cross-functional communication.
Completed an HR internship supporting people-related administrative activities and internal coordination.
Gained exposure to recruitment support, employee documentation, and organizational processes.
Bachelor's, Marketing
Bachelor's degree in Marketing; graduated in 2026.
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