I am a customer operations and enablement specialist with more than five years of experience supporting high-volume, quality-scored service teams in US healthcare, health insurance, pharmacy benefits, and government contracting environments.
I specialize in support operations, case management, customer onboarding, training documentation, quality assurance, and process improvement. I have consistently been asked to take on responsibilities beyond my core service role, including creating job aids, coaching new team members, evaluating calls, and sharing frontline workflow feedback with quality, data, and systems teams.
I am experienced in managing inbound and outbound customer interactions, complex escalations, ticket queues, claim reviews, and documentation requirements. I maintain accuracy and compliance while working under production targets and frequently changing program guidance.
I have worked fully remotely since 2020 and collaborate effectively across distributed teams using Slack, Microsoft Teams, Zoom, Salesforce-based platforms, CRM systems, and shared documentation tools. I am comfortable with asynchronous communication, remote troubleshooting, and clear written process documentation.
I am relocating to Bangkok, Thailand, in January 2027 and am seeking remote opportunities aligned with APAC business hours in customer operations, support enablement, onboarding, training, or quality assurance.
