I am an experienced administrative and healthcare professional with more than 10 years of experience supporting hospital operations, behavioral health services, patient care, and office administration.
I bring strong organizational, scheduling, documentation, reporting, and customer service skills. I am comfortable managing client files, coordinating appointments, verifying insurance coverage, and maintaining accurate electronic and paper records.
In my current role as a Program Support Supervisor and Payee Representative, I manage daily office operations, support client financial needs, and assist with human resources activities such as onboarding and employee record updates.
My healthcare background includes coordinating patient admissions, transfers, discharges, physician orders, diagnostic testing, treatments, insurance authorization, and care coordination. I have also provided direct patient support in ICU and medical-surgical environments.
I am skilled at communicating with clients, patients, families, healthcare providers, and internal teams. I prioritize patient advocacy, confidentiality, accuracy, and a positive service experience.
I am seeking an office coordinator role where I can apply my administrative leadership, healthcare operations knowledge, scheduling expertise, and commitment to organized, high-quality support.
Maintain accurate client files in paper and electronic formats, ensuring supporting documentation is secured for updates. Meet with clients to assess financial objectives, income, and expenses.
Manage daily office operations and serve as a primary contact for office inquiries. Support human resources activities including employee onboarding, record updates, and company events.
Coordinated patient admissions, transfers, and discharges in ICU and medical-surgical settings. Managed physician orders, diagnostic testing, treatment scheduling, and insurance eligibility verification.
Provided daily living assistance including bathing, meal preparation, dressing, grooming, and mobility support. Monitored patient health changes and maintained a clean, safe care environment.
Scheduled consultations, evaluations, procedures, and follow-up appointments for patients. Used scheduling systems and procedure codes to help optimize provider schedules.
Maintained accurate patient records and provided responsive customer service throughout the appointment scheduling process.
Explained treatment plans, medications, and health conditions to patients. Conducted follow-up calls and monitored patient progress.
Updated electronic medical records with test results, patient histories, and visit notes. Verified insurance coverage, obtained pre-certifications, communicated cost estimates, and coordinated appointments with providers, specialists, and home health agencies.
Designed and implemented developmentally appropriate lesson plans using structured activities and free play. Monitored children’s health, hygiene, well-being, and classroom safety.
Documented developmental milestones, incidents, meals, and naps. Identified concerns and communicated regularly with parents through updates and conferences.
Observed and documented developmental milestones, incidents, meals, and naps while identifying developmental or emotional concerns. Performed routine infant care duties including feeding, diapering, and naptime.
Supported early language, motor, social, and cognitive development. Maintained a safe, nurturing environment for infants.
Tracked, documented, retrieved, entered, verified, and updated high volumes of data from forms, scanned documents, emails, and exports.
Validated and reconciled records against source documents. Reviewed data for accuracy, completeness, and inconsistencies.
Associate's Degree, Criminal Justice
Associate's Degree in Criminal Justice.
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