AI Trainer Expert and Customer Success Professional

Handled a high volume of inbound customer calls, providing clear, efficient, and professional assistance. Responded to prospective clients regarding services, pricing, fees, procedures, availability, and next steps.

Collected and documented client contact details, requirements, preferences, and requested start dates. Managed urgent and dissatisfied callers, maintained detailed client records through spreadsheets and email, and coordinated follow-ups with managers.

Managed the school executive's calendar, appointments, meetings, and daily schedule. Coordinated meetings with teachers, parents, students, and external stakeholders while handling emails, calls, correspondence, and confidential documentation.

Prepared reports, presentations, letters, minutes, and administrative documents. Maintained student, staff, contract, and invoice records; organized events and workshops; and liaised with departments to support smooth administrative operations.

Managed client relationships throughout the customer journey, conducting proactive follow-ups to understand customer needs and maintain satisfaction. Addressed customer concerns, objections, and service-related issues efficiently.

Coordinated with internal teams to support timely service delivery and resolution of customer requests. Identified opportunities to recommend relevant products and services and supported retention through personalized communication.

Evaluate and improve AI-generated responses using quality, accuracy, relevance, and instruction-following criteria. Review, annotate, label, classify, and evaluate text, audio, image, and other multimodal data for AI training purposes.

Apply project-specific guidelines consistently, identify errors, inconsistencies, ambiguities, and edge cases, and document findings for review. Perform quality assurance checks, provide structured feedback, analyze linguistic nuances, and collaborate remotely with reviewers and project teams.

Completed high school studies in Physical and Biological Sciences in Luanda, Angola.

Completed training in Microsoft Excel.

Completed training in Banking Products and Payment Solutions at EQF level 5.

Currently pursuing a Bachelor's Degree in International Relations in Luanda, Angola.