I am a customer support professional with more than three years of experience supporting customers across e-commerce, food delivery, logistics, after-sales, sales, and hotline environments.
I provide professional live chat, email, phone, and hotline support, with a focus on understanding customer needs, resolving issues efficiently, and creating positive customer experiences.
I have experience handling order inquiries, delivery concerns, account and payment issues, promotions, complaints, and general service requests. I use CRM systems to document interactions, track cases, and ensure timely follow-up.
I am skilled in clear communication, empathy, complaint management, problem-solving, and customer relationship management. I aim to make customers feel heard, valued, and confident in the businesses they contact.
I am open to remote customer support, customer service, and freelance opportunities where I can contribute my customer-handling skills while continuing to grow professionally.
Provided customer support for Temu e-commerce operations, assisting customers with logistics, after-sales, promotional, account, and payment-related issues.
Used CRM systems to document customer interactions, track cases, communicate clearly, and resolve concerns professionally while maintaining customer satisfaction.
Provided customer support for Talabat, handling order-related inquiries, delivery concerns, and general service issues.
Focused on clear communication, fast problem-solving, and delivering a satisfactory customer experience.
Provided operational support to Talabat delivery riders in a BPO environment, assisting with delivery inquiries and operational concerns.
Used internal support tools to resolve issues quickly, maintain clear communication, and help ensure smooth delivery operations.
Handled cold calling, customer inquiries, and sales activities through phone and hotline support.
Provided clear information, addressed customer concerns professionally, and worked to support customer satisfaction and sales outcomes.
Bachelor's Degree, Physics
Completed a Bachelor's Degree in Physics.
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