I am a software engineering professional in training with experience in technical support, customer service, administration, and operational coordination within the automotive and technology sectors.
I combine technical knowledge with a customer-focused approach to diagnose issues, manage service processes, and communicate clearly with clients, technicians, and internal teams. I am experienced in handling service orders, documentation, digital records, payroll, inventory, and data entry.
My technical background includes Windows, Windows Server, Linux, remote support tools, Microsoft 365, SAP, Google Workspace, and Tier 1 networking tasks such as configuring routers, switches, IP cameras, and access control systems.
I have contributed to process improvements that reduced support response times by 20%, achieved an 85% first-contact resolution rate, and reduced inventory losses by 15% through improved logistics controls.
I learn quickly, stay organized, and focus on delivering efficient, reliable results. I am interested in opportunities where I can apply my software engineering studies, technical support experience, administrative capabilities, and customer service skills.
Provided personalized customer reception and support throughout vehicle maintenance and repair processes. Opened, managed, followed up on, and settled service orders using SAP and internal applications.
Coordinated communication among clients, technicians, and involved departments. Tracked vehicle status, communicated diagnostics and estimated delivery dates, supported English-speaking customers, and monitored service and delivery timelines.
Provided technical support for printing equipment and technology systems, diagnosing and resolving hardware and software incidents to maintain operational continuity. Advised customers on the effective use of technology and support solutions.
Implemented process improvements that reduced response times by 20%. Achieved an 85% first-contact resolution rate, contributing to improved customer satisfaction and service efficiency.
Managed administrative documentation, payroll, inventory, and digital records to improve internal organization. Coordinated meetings, activities, and administrative projects across departments.
Supported file digitization and internal communication processes. Implemented improved logistics controls that reduced inventory losses by 15%.
B.S. in Software Engineering, Software Engineering
Software Engineering degree in progress.
Coursework, Computer Science and Excel
Completed Computer Science (Informática) and Excel courses.
Coursework, English
Completed English language course.
Technical Training, GN-SAP
Completed GN-SAP technical training through Nissan technical training.
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