I am a customer-focused Chat Support Executive and Customer Support Specialist with four years of experience in live chat support, help desk operations, customer service, and e-commerce support.
I manage high-volume customer conversations with empathy, professionalism, and attention to detail. I am experienced in resolving product, billing, payment, order, return, refund, and technical queries through written communication.
In my current role as a Sales and Purchase Executive, I handle order processing, inventory coordination, vendor communication, customer queries, and sales operations for an e-commerce business.
I am proficient with support workflows, CRM platforms, ticketing systems, knowledge bases, and documented SOPs. I can manage multiple concurrent chats while meeting response-time, resolution-time, SLA, and customer satisfaction targets.
I have strong written English communication, typing, reading comprehension, problem-solving, multitasking, and time-management skills. I am also comfortable training new support agents and contributing to knowledge base improvements.
I am seeking a remote Chat Support Executive or Customer Support role where I can improve customer satisfaction, resolve issues efficiently, and contribute to a positive online customer experience.
Handle complete sales and purchase operations for an e-commerce platform, including order processing, inventory coordination, and vendor communication.
Provide real-time customer chat support for order, payment, return, refund, and product inquiries. Maintain transaction and customer interaction records in CRM and order management systems while coordinating with logistics, warehouse, and support teams to resolve issues and ensure timely delivery.
Diploma, Mechanical Engineering (Fitter)
Completed a diploma program focused on technical problem-solving, practical application, and attention to detail.
Secondary School Certificate (10th)
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