Business Operations & Customer Success Professional

I work in a B2B sales role for a global online marketplace for aircraft parts, equipment, and maintenance services. I engage with airlines, maintenance organisations, and aviation suppliers to identify commercial opportunities.

I generate new business through outbound cold calling, prospecting, and online meetings. I identify key decision-makers, uncover client requirements, recommend relevant solutions, close sales through a consultative approach, and build long-term customer relationships.

I led operational implementation and customer success initiatives for U.S.-based commercial transportation clients. I served as the primary operational contact for four accounts throughout onboarding, implementation, account management, and ongoing support.

I managed the lifecycle of more than 100 commercial fuel cards, including account configuration, credit limits, compliance, and support. I created company-wide SOPs, streamlined card issuance processes, coordinated implementation through QuikQ, EFS, Comdata, and a proprietary platform, maintained CRM and reporting records, and trained a new Team Lead on operational procedures.

I supported customer communication, scheduling, logistics coordination, and day-to-day operations for a U.S.-based moving company. I managed customer enquiries, bookings, and issue resolution while maintaining a high standard of service.

I maintained accurate CRM records and operational documentation, supported efficient service delivery, and developed trusted client relationships through proactive communication. I resolved complex issues and contributed to customer success and retention.

I served in multinational teams in demanding operational environments requiring adaptability, accountability, and disciplined decision-making. I maintained operational readiness while contributing to humanitarian and civilian protection activities.

The role strengthened my leadership, teamwork, resilience, procedural compliance, and ability to perform effectively under pressure.

I supervised dispatch activities to ensure accurate and timely order fulfilment. I coordinated shipping documentation, inventory scanning, dispatch tasks, and warehouse procedures.

I trained new employees on equipment operation, workplace safety, and operational processes. I also contributed to production planning meetings and consistently met production, quality, and safety targets.

I completed advanced military training focused on leadership, teamwork, discipline, and operational effectiveness. I developed a strong foundation in accountability, resilience, and procedural execution.

I supported security operations while maintaining strict compliance with established procedures and professional standards.

Completed Leaving Certificate and Junior Certificate education in Castleblayney, Ireland.