Get Well

Get Well is a digital health company that develops patient-engagement solutions for healthcare organizations. Its platform and services are designed to connect patients, families, and care teams throughout the healthcare journey, including in hospitals, outpatient settings, and the community. The company describes its approach as combining digital technology with personalized support to help patients take a more active role in their care.

Get Well’s offerings support hospitals, health systems, and health plans with patient engagement and navigation across care settings. Its Get Well 360 platform provides digital experiences intended to engage, educate, and guide patients before, during, and after care. The company also offers solutions for inpatient engagement, outpatient and longitudinal care, population health programs, and patient and member outreach. Its public materials describe AI-enabled navigation and live navigator support as components of its services.

Tools include interactive patient experiences, digital care plans, communication and education, reminders, assessments, and workflows that help care teams identify patients who may need additional assistance. Get Well says its solutions integrate with healthcare technology and workflows, including electronic health record systems. The company’s website reports more than 230 care plans and more than 3,500 live health IT system integrations.

The company serves healthcare providers and health plans, and says its solutions reach patients through a network of hospital and clinical partner sites. Get Well reports serving more than 10 million patients annually and operating at more than 1,000 hospitals and clinical partner sites. Its materials describe a focus on patient activation, care-team capacity, patient experience, outcomes, and the cost of care; these are stated goals of its offerings rather than guarantees for any individual organization.

Get Well traces its origins to founder Michael O’Neil’s experience as a patient undergoing treatment for non-Hodgkin’s lymphoma. After his recovery, he founded GetWellNetwork, Inc. in August 2000, seeking to make people feel more connected to their care. The company developed its Interactive Patient Care concept around the premise that more active patient and family participation can support better healthcare experiences. Its history includes expansion into mobile engagement, care management, digital check-in, consumer engagement, and other technologies through product development and acquisitions.

Today, Get Well is part of SAIGroup. Its stated mission is to provide high-quality personalized patient care by engaging patients, educating families, and empowering clinicians. The company presents its work as centered on patients and the communities of care around them, including families, caregivers, providers, and staff. Its website also describes its commitment to applying AI with attention to safety, privacy, and integrity.

Get Well’s published cultural principles include putting patients and clients first, taking ownership, supporting colleagues through trust and authenticity, communicating openly, and valuing differences in backgrounds and perspectives. The company says it prioritizes diversity, equity, and inclusion. These principles are presented as part of its approach to its work and team culture.