Honest Networks

Honest Networks is a venture-backed internet service provider headquartered in Manhattan, New York. The company is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. It focuses on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service.

Honest Networks serves residential customers with gigabit internet connections. Its field operations cover metro regions of New York City as well as suburban neighborhoods such as Westchester County, NY, and nearby cities including Jersey City, NJ, and Stamford, CT. Field technicians install networking equipment in customers’ apartments, run ethernet and coax cabling, test connections, and troubleshoot connectivity issues, completing up to five residential installations per day.

The company’s network operations are built around a mix of fiber and wireless broadband infrastructure. Its engineering roles reference fiber optic networking, wireless broadband radio and fiber networks, dynamic routing with OSPF and BGP, and network monitoring tools. Honest Networks also operates a Network Operations Center responsible for monitoring network performance, preventing service disruptions, and maintaining standard operating procedures and best practices.

Customer experience is central to the company’s model. Support staff communicate directly with existing and prospective customers via phone, text, web chat, and email, and field technicians are expected to guide customers on optimizing network performance and resolving basic connectivity concerns. The company positions transparent pricing and responsive service as differentiators in its markets.

Honest Networks describes itself as a rapidly expanding, venture-backed company. ZipRecruiter lists the company as founded in 2018 with 51 to 200 employees. The company says it achieves its goals by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning, and it presents itself as a fast-paced, results-oriented, and mission-driven environment.

Working culture at Honest Networks emphasizes versatility. Because it is a small company, team members wear multiple hats and need to be flexible to the changing needs of the business. Open roles have included network engineers, NOC senior associates, field technician installers, and construction technicians, some of them hybrid, in-person, or fully remote. Employees are expected to handle time-sensitive, high-pressure situations with empathy, confidence, and patience.

Honest Networks states that it is committed to providing equal employment opportunities to all individuals. It says it values diversity and does not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic, and it offers reasonable accommodations to applicants with disabilities upon request.