Shipup is a Software as a Service (SaaS) company founded in 2016, specializing in enhancing the post-purchase experience for e-commerce brands. Headquartered in Paris, France, with an additional office in Brooklyn, New York, Shipup enables online retailers to provide consistent and proactive communication that delights customers at every stage beyond purchase, from delivery to returns. The company’s platform allows brands to deliver seamless, branded order updates, manage delivery issues proactively, and gather data on carrier performance and customer feedback.

Over the years, Shipup has expanded its reach, serving over 500 brands across Europe and North America, including notable names such as L’Occitane, Specsavers, Withings, and Printemps Retail. The company tracks shipping data from more than 100 carriers worldwide, revolutionizing the post-purchase experience across 235 countries. Shipup’s solutions have led to significant improvements for its clients, including a 30-point increase in Net Promoter Score (NPS), a 26% increase in repurchase rates, and a 50% reduction in order refunds.

In June 2020, Shipup secured €6 million in Series A funding, led by Elaia and the Smart Cities Fund from the Investments for the Future Program managed on behalf of Bpifrance. This funding aimed to accelerate the company’s international development in Europe and the United States. In October 2022, Shipup was acquired by Global Blue, a business partner for the shopping journey, providing technology and services to enhance the experience and drive performance. This acquisition allowed Shipup to enrich Global Blue’s post-purchase offering, helping retailers extend their customer journey.

Shipup’s platform offers a range of products designed to drive engagement, optimize operations, increase revenue, and retain customers. These include tools for branded order updates, real-time alerts, business intelligence for logistics, accurate delivery forecasts, personalized product recommendations, and seamless returns management. By integrating these solutions, e-commerce brands can transform their delivery process into a growth lever, enhancing customer loyalty and operational efficiency.

The company’s culture is built on five core values: ownership, initiative, empowerment, caring, and ambition. Shipup fosters a multicultural environment with a team of over 50 members from diverse backgrounds. Employees are encouraged to work autonomously and take ownership of their projects, contributing to a dynamic and innovative workplace. The company offers various perks, including a flexible hybrid remote model, team-building activities, sustainable mobility packages, and access to well-being programs, reflecting its commitment to employee satisfaction and development.