Quality Assurance Analyst
- Location
- Cyprus
- Rate, USD
- Not specified
- Work schedule
- Full Time, Contract,
- Language skills
- English, Finnish
- Available for Hire
- Yes
About me
Ensuring quality with precision –
Quality monitoring, LIO, chat, voice, email, translations, transcripts, gaming industry
Skills
Analytical SkillsChat and Email SupportClient SupportCoachingCritical ThinkingCRMCustomer RelationshipCustomer SupportData AnalysisDecision MakingDetail-orientedEffective CommunicationExcellent Communication skillsFast learnerGDPRHardworkingKnowledge ManagementLeadershipManagementMicrosoftMotivatedPerformance ManagementQuality AssuranceResearch and AnalysisSalesforceTeachingTeam PlayerTechnical SupportTrainingTroubleshooting
Education
- 2002-2006 High school diploma @ Kuninkaantie High School
Experience
- August 2021- present Quality Assurance Analyst @ Foundever
Monitoring / Mentoring areas of voice, chat and email
- March 2021-August 2021 Customer support specialist @ Foundever
- March 2017-November 2019 Receptionist @ Sunwing Sandy Bay
Receptionist A
Receptionist duties
Airport check in
Reservations- March 2012-November 2016 Receptionist @ Pavlinia Hotel Apts.
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