Quality Assurance Analyst
- Location
- Cyprus
- Rate, USD
- Not specified
- Work schedule
- Full Time, Contract,
- Language skills
- English, Finnish
- Available for Hire
- Yes
About me
Ensuring quality with precision –
Quality monitoring, LIO, chat, voice, email, translations, transcripts, gaming industry
Skills
Analytical SkillsChat and Email SupportClient SupportCoachingCritical ThinkingCRMCustomer RelationshipCustomer SupportData AnalysisDecision MakingDetail-orientedEffective CommunicationExcellent Communication skillsFast learnerGDPRHardworkingKnowledge ManagementLeadershipManagementMicrosoftMotivatedPerformance ManagementQuality AssuranceResearch and AnalysisSalesforceTeachingTeam PlayerTechnical SupportTrainingTroubleshooting
Education
- 2002-2006 High school diploma @ Kuninkaantie High School
Experience
- August 2021- present Quality Assurance Analyst @ Foundever
Monitoring / Mentoring areas of voice, chat and email
- March 2021-August 2021 Customer support specialist @ Foundever
- March 2017-November 2019 Receptionist @ Sunwing Sandy Bay
Receptionist A
Receptionist duties
Airport check in
Reservations- March 2012-November 2016 Receptionist @ Pavlinia Hotel Apts.
Recommend this talent
Related resumes
-
Full Stack Developer
I am Nguyα» n Minh Viα»t, a passionate and experienced Full Stack Developer specializing in both mobile and cloud solutions. With a career spanning over a decade, I have worked extensively on diverse projects ranging from MMO gaming platforms to enterprise financial management systems. I enjoy leveraging modern technologies such as Node.js, TypeScript, React Native, Flutter,…
-
IT Support Technician / Administrative Assistant
I am a professional with a background in Computer Science and experience in technical support, administration, and customer service. Over the years, I have developed skills in document management, invoicing, inventory control, troubleshooting, and user support across various environments. I am proficient in ERP, CRM, WMS, ticketing systems, advanced office tools, and cloud platforms, which…
-
Head of Communications & Senior Account Manager
I am a gifted and accomplished Head of Communications and Senior Account Manager with over 25 years of expertise in communications, project management, client management, and operations across diverse sectors including property management, finance, utilities, telecoms, and entertainment. I am commercially focused and genuinely passionate about customer experience, retention, and relationship management. Throughout my career,…
-
Globally Certified Human Resources/ Employee Relations Professional
Dynamic, results-driven HR leader with extensive experience driving talent strategies, enhancing employee engagement, and managing large-scale organizational change across global organizations. Skilled at aligning HR functions with business objectives, fostering high-performance cultures, and leveraging data analytics to drive decision-making and continuous improvement. Proven track record in employee relations, learning and development, performance management, and compensation…
-
Senior / Lead Manual QA Engineer
I am a Quality Assurance professional with over 10 years of testing experience, including 8 years in IT and proven leadership of remote QA teams. My expertise lies in manual testing, test planning, and driving process optimization to deliver high-quality results in Agile environments. I excel at collaborating with cross-functional stakeholders and aligning testing efforts…