Global Program Leader

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English
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About me

Experienced business professional with a global background collaborating with Fortune 500 companies on finance process and enterprise system implementations across diverse industries. Possesses strong business acumen and analytical skills to effectively communicate the organizational impact of business programs supported by technology. Demonstrated expertise in program governance, digital transformation, business process design, mergers, and organizational change. Extensive international experience spanning North and South America, Asia, and Europe.


Professional area



Education

1985 - 1990 BS - Quantitative Economics & Decision Sciences, Minors in Japanese Studies and Urban Studies @ University of California, San Diego
1989 - 1990 Japanese Language and Cultural Studies @ Kansai Gaidai University, Osaka Japan

Experience

November 2022 - June 2023 Director - Customer Success Partner @ Coupa Software

(Role eliminated due to global reduction in workforce)
• Fostered industry partnerships and served as a bridge between Coupa implementation partners, Coupa Sales teams, and customers, ensuring alignment of skills, experience, and cultural compatibility for successful customer implementations of Business Spend Management (BSM) software
• Facilitated scoping discussions for Coupa Modules, defining customizable implementation roadmap and adoption strategies to meet diverse customer requirements for Coupa’s alignment with enterprise systems
• Spearheaded internal initiatives aimed at scaling and operationalizing the company, with a focus on optimizing offshore Value Services resources through streamlined processes and workflow definitions

August 2020 - February 2022 Director - Business Development and Client Delivery @ Motive Power, Inc

• Delivered year-over-year growth of 15%+ for consulting sales portfolio in the Utility, Health & Life Sciences, and Transportation industries
• Developed account strategies and led proposal initiatives to align program objectives, budgets, and outcomes with customer’s overarching business strategies
• Developed sophisticated client solutions by harnessing the power of process transformation, data analytics, and change adoption services
• Established clear processes, assessed change impacts, and identified training requirements for strategic client projects
• Championed change management efforts to enhance organizational support, alignment, and program adoption, benefiting both internal and external business stakeholders
• Facilitated client stakeholder meetings defining strategic priorities and synthesizing priorities into long term roadmaps

January 2018 - November 2019 Partner - Consulting Services and Integration @ Tata Consultancy Services

• Formulated and executed go-to-market strategies for service offerings targeting the Technology sector
• Collaborated with internal leaders to develop account strategies and deliver comprehensive solutions to clients with results surpassing individual annual revenue targets of $10M.
• Initiated and implemented global sales initiatives to strengthen sales strategies, enhance customer relationships, optimize lead generation, streamline proposal development, and improve contract negotiations
• Oversaw and expanded a diverse portfolio encompassing Mergers and Acquisitions, Customer Experience, Supply Chain Logistics, Software Subscription Strategies, Finance Transformation, and Organizational Change supported by legacy enterprise systems such as SAP, PeopleSoft, and Oracle
• Negotiated intricate contracts and conducted thorough legal reviews to secure approval from the executive team
• Ensured projects adhered to contract terms, timelines, and budgets

December 2005 - December 2016 Associate Partner - Global Business Services @ IBM

• Oversaw a global leadership portfolio in the Travel, Transportation, and Retail industries, developing account strategies and managing individual customer program budgets exceeding $25M
• Led global programs that prioritized achieving business results through the effective utilization of Oracle EBS and other enterprise applications
• Established Program Management Offices and provided oversight for multinational projects, managing teams ranging from 10 to 100+ members
• Cultivated customer relationships across business functions and collaborated with C-Suite and Senior Management to sustain results to achieve annual signings goals of $8M.
• Developed business cases, set budgets, and generated implementation roadmaps to facilitate end-to-end life cycles of business process and enterprise system initiatives
• Led teams in the creation of implementation methodologies for go-to-market sales and delivery
• Defined the intricacies of global outsourcing programs, including timelines, deliverables, and process changes


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