Dedicated business analyst who is motivated to learn and grow. I am an ambitious and highly reliable employee with a strong track record of diverse work challenges with excellent customer service. My athletic background combined with my client facing work experience has provided me with a competitive spirit and eagerness to learn new things. I am very passionate about customer service and genuinely enjoy working with people and giving them the best possible experience.
B.S in Information Systems and Analytics
β QA reviewed 30+ applications for compliance with GDPR and Data Privacy standards
β Named the initial point of contact for any control related questions raised by application teams
β Assisted application leads in gathering business requirements to build evidence documents proving compliance
β Utilized PowerBI Dashboard to track outstanding control contradictions to manage remediations
β Worked alongside applications team to confirm data classification while overtaking the data classification review process
β Coordinated a comprehensive review of 500+ in-scope applications for annual control review process
β’ Directed control assessments by confirming controls satisfy business requirements and compliance
β’ Supported application leads to compose innovative business solutions in regard to third party audit team questions
β’ Assisted with auditing of applications by collaborating with application leads to develop comprehensive evidence documentation
β’ Led the analysis of Azure Deployment logs vs ServiceNow deployment tickets to uncover violations
β’ Designed extensive training documentation regarding key business processes and flows using Visio
β’ Guided biannual quality assurance analysis of applications with Developer Access Reviews
β’ Analyzed SOC reports for third-party application violations and exception analysis
β’ Individually drove testing efforts for Reports Team in 3 extensive releases (50+ defects/enhancements delivered)
β’ Participated in requirements gathering, development, testing, and delivery for new reports
β’ Created project documentation including release roadmaps, evidence documents, and defect analysis
β’ Led daily client-facing standup to update on progress, impediments, deliverables and manage client expectations
β’ Developed, implemented, and executed testing plans for each release
β’ Presented deliverable demonstrations and training seminars for recently released reports
β’ Delivered 100+ defects/enhancements, over 10 releases, using Excel/software knowledge
β’ Worked with end users during data migration to make transition from legacy system fluid
β’ Created Visio flowcharts to highlight key business processes for new software
β’ Led training and demonstration sessions with end users
β’ Devised inventive workarounds for end users when roadblocks appeared following data migration
β’ Participated in daily internal standup to report all impediments and defects found
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