Systems Manager

Experienced IT Support Specialist with over 11 years of experience in technical support and IT infrastructure management, specializing in Microsoft 365 services and advanced incident resolution. Demonstrated ability to maintain a 90% client satisfaction rate through innovative problem-solving and process optimization.

I am a hard-working and driven individual who isn’t afraid to face a challenge.

Dynamic and results-driven Operations Specialist with 10+ years of experience streamlining workflows, managing cross-functional communication, and optimizing processes to improve operational efficiency. Adept at overseeing complex order management systems, ensuring accuracy and timely execution across departments.

Admin and Operations professional with 10+ years supporting food service establishments as well as founding and managing a cafe Manages daily operations including creating and implementing policies and procedures, managing inventory, customer service troubleshooting, scheduling, bookkeeping, and compliance with legal regulations Experience with recruiting, interviewing, hiring and training teams of up to 20

With 8 years of experience in customer service, I have developed strong skills as a customer service representative, team leader, and supervisor. Alongside my roles as team leader and supervisor, I also handled administrative tasks, enhancing my organizational skills.