I am a creative and collaborative professional with transferable & varied career experiences in a fast-paced startup, freight & logistics, and corporate healthcare. I have a track record of analyzing & distilling data to reduce operational and financial waste, creating innovative new processes while streamlining existing workflows, training and managing a remote team, and problem solving under pressure. I thrive in spaces where I can build relationships with colleagues and where diversity, equity, inclusion, and belonging are a top priority.
My areas of expertise include:
• Business Operations Management
• Process Design & Improvement
• Business & Workflow Analysis
• Cost Savings
• Waste Reduction
• Contractor Management
• Remote Collaboration
• Data Analysis
Major: Communication & Media Studies
Minor: Film Studies
Managed a team of 15 off-shore contractors from Mar. 2020 to Sept. 2022
Collaborated w/ P&E to to fully automate a previously manual process that cost $13k/year
Utilized SQL & Excel to analyze data & make business decisions
Became the SME for “Detention” (when trucks are held at facilities longer than 2 hours) for the entire company; trained Engineers, Project Managers, et al., to understand subject & its financial impacts
Won 2022 “Moonshot Award” for leading automation project that would increase revenue by $1.2M and save $55k in Ops cost annually
Served on the Culture Committee for the Finance Team, working to establish positive team culture by advocating for the team’s needs to Org. Leaders.
Managed a team of 15 off-shore contractors from Mar. 2020 to Sept. 2022
Improved program margin by 112% over 6 months through process optimization
Reviewed customer policies & procedures for quality and wrote / updated SOPs
Compiled and presented monthly program updates to the Corporate Controller & CFO
Served as the unofficial team lead on the Medicare Billing Team
Trained new hires and reviewed existing SOPs & workflows
Collaborated cross-functionally to overturn rejected insurance claims
Created an Excel macro to create a new workflow which automated a portion of a very manual data-entry process that reduced operating time by 90%
Taught new hires how to use and navigate company’s billing software
Analyzed insurance claims to ensure appropriate claim decision
Resolved claim denials via telephone or drafted formal appeal letters
Accomplished retail manager with over 7 years of management experience and a total of 18 years in the retail sector. Bilingual and proficient in diverse managerial roles, including finance, payroll, people management, HR tasks, administration, and recruitment.
Military Veteran with active Secret Clearance and 20 years of proven experience in the United States Coast Guard. Accomplished measurable results while leading teams of 6 to 20 in a dynamic, fast- paced environment.
Dynamic professional with over 10 years of experience across diverse industries. Accomplished Development Manager with a strong focus on results, demonstrating a proven track record of enhancing market performance and operational efficiency.
Adept at providing exceptional customer service and resolving complex issues.I have strong organizational and problem-solving skills to ensure efficient operations.Proven ability to lead and motivate teams to achieve organizational goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
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