I am a creative and collaborative professional with transferable & varied career experiences in a fast-paced startup, freight & logistics, and corporate healthcare. I have a track record of analyzing & distilling data to reduce operational and financial waste, creating innovative new processes while streamlining existing workflows, training and managing a remote team, and problem solving under pressure. I thrive in spaces where I can build relationships with colleagues and where diversity, equity, inclusion, and belonging are a top priority.
My areas of expertise include:
• Business Operations Management
• Process Design & Improvement
• Business & Workflow Analysis
• Cost Savings
• Waste Reduction
• Contractor Management
• Remote Collaboration
• Data Analysis
Major: Communication & Media Studies
Minor: Film Studies
Managed a team of 15 off-shore contractors from Mar. 2020 to Sept. 2022
Collaborated w/ P&E to to fully automate a previously manual process that cost $13k/year
Utilized SQL & Excel to analyze data & make business decisions
Became the SME for “Detention” (when trucks are held at facilities longer than 2 hours) for the entire company; trained Engineers, Project Managers, et al., to understand subject & its financial impacts
Won 2022 “Moonshot Award” for leading automation project that would increase revenue by $1.2M and save $55k in Ops cost annually
Served on the Culture Committee for the Finance Team, working to establish positive team culture by advocating for the team’s needs to Org. Leaders.
Managed a team of 15 off-shore contractors from Mar. 2020 to Sept. 2022
Improved program margin by 112% over 6 months through process optimization
Reviewed customer policies & procedures for quality and wrote / updated SOPs
Compiled and presented monthly program updates to the Corporate Controller & CFO
Served as the unofficial team lead on the Medicare Billing Team
Trained new hires and reviewed existing SOPs & workflows
Collaborated cross-functionally to overturn rejected insurance claims
Created an Excel macro to create a new workflow which automated a portion of a very manual data-entry process that reduced operating time by 90%
Taught new hires how to use and navigate company’s billing software
Analyzed insurance claims to ensure appropriate claim decision
Resolved claim denials via telephone or drafted formal appeal letters
I’m an energetic team player who enjoys helping people with tasks/projects to complete in a timely manner.
Hello! My name is Brandon – I’m a Customer Success professional with over 8 years of experience in customer-facing roles.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Resourceful Engineering Program professional with a strong emphasis on cloud security and integration. Proven experience in building and nurturing stakeholder relationships, leading diverse projects, and driving solutions that exceed client expectations.
