Operations Analyst
- Location
- United States
- Rate, USD
- $45 / hour
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
I am a creative and collaborative professional with transferable & varied career experiences in a fast-paced startup, freight & logistics, and corporate healthcare. I have a track record of analyzing & distilling data to reduce operational and financial waste, creating innovative new processes while streamlining existing workflows, training and managing a remote team, and problem solving under pressure. I thrive in spaces where I can build relationships with colleagues and where diversity, equity, inclusion, and belonging are a top priority.
My areas of expertise include:
• Business Operations Management
• Process Design & Improvement
• Business & Workflow Analysis
• Cost Savings
• Waste Reduction
• Contractor Management
• Remote Collaboration
• Data Analysis
Professional area
Education
- 2011/2014 Bachelor's Degree @ Bridgewater State University
Major: Communication & Media Studies
Minor: Film Studies
Experience
- 03/2022 - 03/2023 Senior Billing Operations Specialist @ Convoy
Managed a team of 15 off-shore contractors from Mar. 2020 to Sept. 2022
Collaborated w/ P&E to to fully automate a previously manual process that cost $13k/year
Utilized SQL & Excel to analyze data & make business decisions
Became the SME for “Detention” (when trucks are held at facilities longer than 2 hours) for the entire company; trained Engineers, Project Managers, et al., to understand subject & its financial impacts
Won 2022 “Moonshot Award” for leading automation project that would increase revenue by $1.2M and save $55k in Ops cost annually
Served on the Culture Committee for the Finance Team, working to establish positive team culture by advocating for the team’s needs to Org. Leaders.
- 01/2020 - 02/2022 Billing Operations Specialist @ Convoy
Managed a team of 15 off-shore contractors from Mar. 2020 to Sept. 2022
Improved program margin by 112% over 6 months through process optimization
Reviewed customer policies & procedures for quality and wrote / updated SOPs
Compiled and presented monthly program updates to the Corporate Controller & CFO
- 11/2016 - 01/2020 Medical Insurance Biller I @ Virginia Mason Medical Center
Served as the unofficial team lead on the Medicare Billing Team
Trained new hires and reviewed existing SOPs & workflows
Collaborated cross-functionally to overturn rejected insurance claims
Created an Excel macro to create a new workflow which automated a portion of a very manual data-entry process that reduced operating time by 90%
- 01/2015 - 09/2016 Billing Specialist @ Domos HME Billing & Consulting
Taught new hires how to use and navigate company’s billing software
Analyzed insurance claims to ensure appropriate claim decision
Resolved claim denials via telephone or drafted formal appeal letters
Recommend this talent
Related resumes
-
Human Resource and Operations Director
Experienced HR and Operations leader with over 15 years of expertise in strategic planning, talent management, and enhancing organizational efficiency. Proven track record in driving DEI initiatives, improving employee retention, and negotiating labor agreements.
-
Administrator
Results-driven Administrative Assistant with a strong foundation in project management and a high school diploma. Proven ability to maintain discretion and confidentiality while managing sensitive information.
-
IT Program Manager
A software engineer with 10+ years experience in software development, E-Commerce application development, mobile application development, system integration, strategic planning and business development.
-
CHANGE LEADER
Strategic technology leader with 16+ years of experience orchestrating enterprise-wide transformation initiatives and yielding multimillion-dollar business outcomes. Guided high-performing teams across matrix organizations, specializing in strategic program management and organizational change.
-
Operations and Documentation Specialist
Experienced Export Sales and Logistics Specialist with strong skills in documentation management, customer service, and process optimization. Proficient in MS Office, order processing systems, and data analysis tools.
