Operations Analyst

Rate, USD
$45 / hour
Work schedule
Full Time,
Language skills
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About me

I am a creative and collaborative professional with transferable & varied career experiences in a fast-paced startup, freight & logistics, and corporate healthcare. I have a track record of analyzing & distilling data to reduce operational and financial waste, creating innovative new processes while streamlining existing workflows, training and managing a remote team, and problem solving under pressure. I thrive in spaces where I can build relationships with colleagues and where diversity, equity, inclusion, and belonging are a top priority.

My areas of expertise include:
• Business Operations Management
• Process Design & Improvement
• Business & Workflow Analysis
• Cost Savings
• Waste Reduction
• Contractor Management
• Remote Collaboration
• Data Analysis

Professional area


2011/2014 Bachelor's Degree @ Bridgewater State University

Major: Communication & Media Studies
Minor: Film Studies


03/2022 - 03/2023 Senior Billing Operations Specialist @ Convoy

Managed a team of 15 off-shore contractors from Mar. 2020 to Sept. 2022

Collaborated w/ P&E to to fully automate a previously manual process that cost $13k/year

Utilized SQL & Excel to analyze data & make business decisions

Became the SME for “Detention” (when trucks are held at facilities longer than 2 hours) for the entire company; trained Engineers, Project Managers, et al., to understand subject & its financial impacts

Won 2022 “Moonshot Award” for leading automation project that would increase revenue by $1.2M and save $55k in Ops cost annually

Served on the Culture Committee for the Finance Team, working to establish positive team culture by advocating for the team’s needs to Org. Leaders.

01/2020 - 02/2022 Billing Operations Specialist @ Convoy

Managed a team of 15 off-shore contractors from Mar. 2020 to Sept. 2022

Improved program margin by 112% over 6 months through process optimization

Reviewed customer policies & procedures for quality and wrote / updated SOPs

Compiled and presented monthly program updates to the Corporate Controller & CFO

11/2016 - 01/2020 Medical Insurance Biller I @ Virginia Mason Medical Center

Served as the unofficial team lead on the Medicare Billing Team

Trained new hires and reviewed existing SOPs & workflows

Collaborated cross-functionally to overturn rejected insurance claims

Created an Excel macro to create a new workflow which automated a portion of a very manual data-entry process that reduced operating time by 90%

01/2015 - 09/2016 Billing Specialist @ Domos HME Billing & Consulting

Taught new hires how to use and navigate company’s billing software

Analyzed insurance claims to ensure appropriate claim decision

Resolved claim denials via telephone or drafted formal appeal letters

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