As a Quality Engineering Manager Quality I have led a 10-40 member teams of Quality Engineers and SDET’s who ensure the quality and performance of software development/engineering teams. With over 25 years of experience in IT quality management, I have a proven track record of delivering high-impact results for industry leaders such as GM, Apple, Home Depot, EY and Riot Games.
My core competencies include quality assurance, risk management, project management, vendor relations, agile development, and team building. I collaborate across the organization to communicate quality metrics, issues, milestones, and remediation plans to the C-Suite, Engineering Managers, Product Managers, and Technical Project Managers. I also set the strategic direction and define the tooling and technical stack for my team, empowering them to make an outsized impact on global platforms. My mission is to drive quality excellence and innovation for organizations and their business partners/consumers.
• Led a high-performance global Quality Assurance team in the United States, Ireland and China.
• Worked effectively with a geographically distributed QA, business and development teams.
• Negotiated testing timelines with the Project Management Office to ensure QA resources are fully allocated to agile and waterfall projects.
• Communicated with cross functional and across management levels formally and informally to report on testing progress, metrics, risks and project improvement opportunities.
• Managed and define the QA methodology (manual and automation) for tools and applications that support 60,000 advisors worldwide.
• Peer mentor/leader for QA Managers in my organization on Leadership, QA best practices, Employee Retention/Employee Manage Out and Test Automation.
• Led and drive change in order to handle multiple competing priorities in a fast paced and ever-changing environment.
• Executed SQL queries to select, join, manipulate, retrieve and migrate data in databases
• Effectively communicated non-technical and technical solutions to project team, senior leadership and business stakeholders.
• Supported the qualitative initiatives for a global project utilizing the Agile – SCRUM methodology.
• Led and managed the manual testing for devices (iPhone, iPad, Mac, iWatch) across several business portfolios utilizing RAFT with Python, iOS simulators/emulators and compatibility/end to end testing in the native device.
• Performed localization testing on mobile devices with vendor test resources who validate Apple’s multi-lingual global applications.
• Trusted thought leader and manager with a proven record of hiring, developing and retaining high performance QA professionals.
• Managed automation roadmap through partnering with SDET and QA to ensure the highest quality product delivery.
• Managed ambiguity while energizing the team to remain focused on short- and long-term goals.
• Owned the end to end software quality process including design and implementation of test frameworks, automated test creation and execution.
• Acted as QA Project Manager to provide resource allocation totals, budget costs, testing timelines/schedules, milestone goals, remediation plans and defect triage process.
• Engaged with development and business stake holders to set and drive quality assurance initiatives.
• Defined Data Driven test metrics to highlight quality goals, statuses and defects.
• Recruited, interviewed, retained and developed high performance teams.
• Executed and facilitated mid-year and annual performance reviews.
• Led cultural change and initiated operational excellence in order to transform QA engagement organizationally with key business and technical stakeholders.
Technical Environment: Selenium, SAP, Soap UI, RESTful Webservices, Safari, RAFT (Reusable Automation Framework for Test) development using Python, Mobile Simulator, Cucumber – BDD (Business Driven Development, CD/CI), Agile – SCRUM, iOS Device Testing
• Managed the daily operations of a 34-member team of 2 QA Managers, Quality Assurance Leads and Quality Engineers
• Executed SQL queries to select, join, manipulate, retrieve and migrate data in databases
• Recruited and hired qualified and skilled technical professionals. (2013-2019)
• Executed and facilitated mid-year and annual performance reviews. (2013-2019)
• Scheduled weekly 1 on 1 meetings with the team to discuss their performance, opportunities for improvement and their alignment with team goals and objectives. (2013-2019)
• Worked with the HR department in placing employees on performance Improvement plans which resulted in them remaining with or being terminated from the organization. (2013-2019)
• Act as QA Project Manager to provide resource allocation totals, budget costs, testing timelines/schedules, milestone goals, remediation plans and defect triage process. (2013-2016)
• Managed and prepared yearly budgets of more than $6M annually.
• Developed process and procedures for the organization which included on-going industry best practices, attendance policy and communications plan for emergencies.
• Led cultural change of 250-member organization while delivering global programs with an ROI of $200M+.
• Drove organizational change, enhancing employee engagement scores, performance and promotions.
• Led and managed the automation testing roadmap for web based and mobile devices across several business portfolios utilizing Selenium with Java; and simulators.
• Created automation on demand and improved code remediation and builds by 75%. Led development, upgrade and maintenance for ATS and CAF, internal applications, which aided in the development and execution of automated scripts via Selenium, web services and SQL.
• Crafted strategic plan and managed full project lifecycle, delivering production and cross-functional solutions.
• Streamlined development in collaboration with vendors, generating savings and enabling faster delivery to production systems and achievement of automation goals.
• Worked with the development teams to define requirements, determine which stories will be included in the SPRINT and completed demos for the business on the new functionality.
• Partnered with business stakeholders to gather business requirements to be included in SPRINT.
Senior Quality Engineering Manager (2013 to 2016)
• Managed the daily operations of a 19-member team of 1 QA Supervisor, Quality Assurance Leads and Quality Engineers.
• Built Quality Assurance team for GM’s IT Transformation insourcing initiative. Recruited appropriate technology professionals to meet GM’s portfolio planning rationalization year over year.
• Lead and manage the manual testing for mobile devices (iPhone, Android) across several business portfolios utilizing simulators, emulators and compatibility/end to end testing in the native device.
• Established quality goals and objectives that aligned GM Information Technology (GMIT) organization goals with that of the corporation, contributing to bottom line growth.
• Managed the internal and external customer relationships with the GM dealer group.
• Collaborated with global technical teams and business stakeholders to develop strategy for global projects.
• Led IT Security testing including Web Inspect and Fortify scans along with penetration and abuse testing.
• Recruited, interviewed and developed high performance teams.
• Advised global teams on agile development, test and requirements management and project management.
• Communicated growth opportunities and best remediation approaches applying IT to automotive industry.
• Utilized ITIL and internal development lifecycle process to manage global projects and assess KPIs.
• Identified criteria for the Testing scorecard and performance criteria for all applications.
• Defined IT process improvements, enhancing code quality, testing, project management and delivery.
Technical Environment: SOAP UI, Selenium, Java, C++, API, Security Testing tools (Web-Inspect, Fortify), CI/CD, Cucumber – BDD (Business Driven Development), Application Lifestyle Management (ALM) Test, Agile – SCRUM, Jenkins, RESTful Webservices
Provided PROGRAM MANAGEMENT consulting services in the areas of project management, business analysis and quality assurance to Fortune 500 companies & government agencies. Key clients included:
Ernst and Young, QA Lead Manager (2012 to 2013)
• QA Lead for the Audit Tool of the Future (ATF) global project which is slated to be used by more than 60,000 auditors.
• Oversaw testing activities which include the design and the development of test strategies (functional, automated and performance), test plans, test status reporting, impact and gap analysis and defect triage status reports.
• Managed the overall review of test cases which are developed from user stories and their associated Epics.
• Led a 25 member offshore and onshore QA team responsible for executing testing during the 3-week SPRINT (component testing), integration and regression testing initiatives.
• Supported the qualitative initiatives for a global project utilizing the Agile methodology.
• Participated in daily SCRUM meetings.
• Prepared test estimates for each SPRINT for the QA team.
• Developed and maintained a close relationship with the ATF product owners, Subject Matter Resources, IT solutions team and Ernst and Young partners in order expedite product delivery.
• Accountable for Quality Assurance and Quality Control Testing for assigned QA project Staff planning, forecasting, and management.
• Traveled to Ernst & Young Chicago office to attend JAD sessions with the ATF Project team members who included the Product Owners, SME’s, Leads and Senior Facilitators.
• Identified potential candidates for QA positions which included interviewing and recruiting for ongoing projects within the ATF portfolio.
• Conducted knowledge transfer sessions with other work stream Leads and Sr. Testers.
• Reviewed wireframes and acceptance criteria with Business and Design teams.
• Reported QA updates to the Program Manager and Business Stakeholders.
• Developed, led and communicated the overall direction, plan and strategy for QA across the organization.
• Mitigated and identified risks and recommended contingency plans for QA.
• Reported, tracked and determined priority of reported bugs.
• Assisted in determining appropriate test environments.
Technical Environment: Windows XP, Lotus Notes, Microsoft Office Suite (Word, Excel, MS Project), API, Application Lifecycle Management (ALM), Agile – SCRUM
Delta Airlines, QA Lead Manager (2011 to 2012)
• Acted as the QA Manager for the Axis Portfolio.
• Executed manual testing on the Axis reservations application.
• Executed SQL queries to select, join, manipulate, retrieve and migrate data in databases
• Developed the testing methodology specific to best practices for QA and User Acceptance Testing (UAT) to ensure the entrance and exit criteria are met for functional and regression testing.
• Worked with the customer in order to formulize the milestones, entrance criteria and exit criteria for the Beta release.
• Worked alongside the Project Manager in determining the testing timeframe, testing/project risks and remediation options.
• QA Manager, which included daily oversight of the quality assurance activities, weekly status reporting and performance of the 60-member onshore and offshore testing team.
• Developed the Quick Test Professional (QTP) and the Load runner performance testing strategies while managing an onshore and offshore team of five automated and performance tester engineers.
• Provided thought leadership to quality initiatives which align with where the Delta technology needs to progress while instituting QA processes and practices in order to meet their goals.
• QA Risk Manager for the Axis portfolio who worked with the project team to mitigate risk associated with ambiguity in business requirements, use cases, internal business expectations specific to QA, UAT, defect resolution/management and continuity throughout the SDLC.
• Worked directly with the Sr. IT Director and the Axis project team in strategizing the project and testing approach for the Axis portfolio in order to mitigate issues and remediate constraints with the internal business customer.
• Developed the master test strategy along with other key deliverables including the test plan, defect management report, traceability matrix and iterative test schedule.
• Managed key relationships with the Delta Reservations Business Team in order to determine their business need, key business solutions and project initiatives downstream.
• Designed the UAT training manuals for national and international Delta participants.
• Facilitated training which included training on the Axis application, HP Quality Center and education on the responsibility of a UAT participant.
• Managed and facilitated in the creation of testing deliverables which include the compilation of the master test strategy, defining of the test objectives/schedule and writing and executing of test scripts.
Technical Environment: Windows XP, MS Office Professional (Word, Excel, MS Project), Internet Explorer, Safari, SOA web services, Cucumber – BDD (Business Driven Development), Application Lifecycle Management (ALM), Agile – SCRUM
The Home Depot, Sr. Web Business Analyst/PM/Release Manager/QA Lead (2011)
• Project Manager for the ECM, Commerce Hub and CRTV Projects.
• Managed (as the Project Manager and Sr. Business Analyst) the Order Management System (OMS) patch, hot fix and implementation projects while working through constraints and project risks related to scope, schedules, resources and budgets while managing project initiatives and developing risk management qualitative and quantitative measures.
• Lead Quality Assurance Analyst for the Contact Center (CTC) and Order Management (OMS) point of sale systems.
• Executed manual, integration, black box, functional, system and sanity testing on the CTC and OMS POS application utilizing HP Quality Center for test execution and defect management.
• Utilized FTP and Perl in order to execute jobs for data manipulation and production simulation for validation purposes.
• Led a team of highly technical QA Analyst and Developers in implementation projects for the OMS application.
• Worked with other internal Home Depot teams as the OMS/CTC liaison during project initiation, scope, test initiation, business requirements review/design and production deployment
• Provided forecasting budgets for all release patches.
• Customer facing Business Analyst who works with The Home Depot business stakeholders in prioritizing changes, designing functional specification, and creating business requirement documents for the CTC and OMS applications.
• Managed the change management process for the OMS team by submitting request for change documents for review and approval by the Senior IT team.
• Analyzed online data using various analytical tools to uncover trends to improve the Home Depot marketing initiatives and business objectives.
• Managed the release management process for the OMS team through negotiating and prioritizing enhancements and defects with the business stakeholders for future releases into the production environment.
• Researched and analyzed business trends and customer behavior data in order to identify opportunities for website enhancements and new internet marketing initiatives.
• Led the discussions on strategizing the web analytics to the specialty channel thread of the OMS application.
• Collaborated with other web teams in order to provide analytical insight on business performance.
Technical Environment: Windows XP, Perl, FTP, XML, MS Office Professional, Web Services
ING Financial (currently Voya Financial), QA Lead Manager (2009 to 2011)
• Implementation Test Lead for Oracle Identity Analytics SUN Microsystems Role Manager migration project.
• Hired and managed QA resources, worked with SMEs within other departments in executing QA validation.
• Participated in the requirements gathering meetings alongside the business analysts, development, oracle product vendor and architect groups; determined possible gaps and risks in the overall testing initiative.
• Collaborated with Project Manager to determine testing timeframe, project risks and remediation options.
Technical Environment: Oracle, Webservices, FTP, XML
Axiant, LLC, QA Manager/Project Manager/Business Analyst (2008 to 2009)
• Managed the Testing Center of Excellence program.
• Conducted functional requirements, design review, technical review and architectural review meetings.
• Managed an Enterprise Software Implementation (20+ team members) while working through project risks.
Technical Environment: Windows XP, Perl, FTP, XML, Web Services
• Lead a 10-member Quality Engineering and SDET team for the Growth and Data Platform engineering teams
• Define the tooling and technical stack for Quality Engineers and SDET’s to utilize for manual and automation test execution and validation
• Collaborate across the organization to work with C-Suite, Engineering Managers, Product Managers and Technical Project Managers to communicate Quality Engineering metrics, KPI’s, issues, milestones and remediation plans for the organization
• Ensure Quality Engineering team delivers extraordinary output in both their manual and automation script development in an effort to make an outsized impact to the DBX global collaboration platform
• Execute SQL queries to select, join, manipulate, retrieve and migrate data in databases
• Set the strategic direction for the team while anticipating strategic and scaling-related challenges via thoughtful long-term planning and leadership
• Define the technical and product strategy
• Own the end to end software quality process including design and implementation of test frameworks, automated test creation and execution
• Adopt the new Quality Engineering Charter which transformed how Quality Engineering engages with software development
• Execute and facilitate mid-year and annual performance review
• Schedule weekly 1 on 1 meetings with the team to discuss their performance, opportunities for improvement and their alignment with team goals and objectives
• Trusted thought leader and manager with a proven record of hiring, developing and retaining high performance QA professionals
• Manage QA and SDET global team in the United States and China
• Engage with development and business stake holders to set and drive quality assurance initiatives.
• Lead and manage the automation testing roadmap with cross collaboration with engineering managers to ensure alignment
Technical Environment: Selenium, Slack, Soap UI, Webservices, Safari, Chrome, RAFT (Reusable Automation Framework for Test) development using Python, Mobile Simulator, CD/CI), Agile – SCRUM, Jira, TestRail, Confluence, SQL
• Managed QA and SDET global teams in the United States and China
• Led and managed the automation testing roadmap for PC and mobile devices across the Team Fight Tactics Game Studio utilizing Selenium with Java
• Utilized data from the player experience to create edge cases to validate, uncover and improve the player experience
• Developed quality and testing best practices throughout the software development life cycle in order to measure improvements or degradations in the code quality
• Utilized data metrics to guide the actions of the team in current and future releases
• Defined KPI’s for all disciplines inclusive of Quality, Engineering, Design, Art and Production for the TFT Game Studio
• Effectively communicated non-technical and technical solutions to project team, senior leadership and business stakeholders
• Executed SQL queries to select, join, manipulate, retrieve and migrate data in databases
• Trusted thought leader and manager with a proven record of hiring, developing and retaining high performance QA professionals
• Partnered with the product development team to understand workflows and new features in order plan resources and timelines for the Quality Engineering team
• Led and drove change in order to handle multiple competing priorities in a fast paced and ever-changing environment
• Own the end to end software quality process including design and implementation of test frameworks, automated test creation and execution
• Work with remote and offshore testing teams
• Drove organizational change, enhancing employee engagement scores, performance and promotions
• Act as QA Project Manager to provide resource allocation totals, budget costs, testing timelines/schedules, milestone goals, remediation plans and defect triage process
• Streamlined development in collaboration with vendors, generating savings and enabling faster delivery to production systems and achievement of automation goals
Technical Environment: Selenium, Soap UI, RESTful Webservices, Safari, Mobile Simulator, Cucumber – BDD (Business Driven Development, CD/CI), Agile – SCRUM, Jira, GaaS – Gaming as a Service, Confluence, TestRail, Jenkins, SQL
