Software Analyst

• Analyzed statistical data and reports to identify and determine causes of personnel problems and developed recommendations for improvement of organization’s personnel policies and practices.
• Regularly performed difficult staffing duties including investigations, refereeing disputes, terminating employees, and administering disciplinary procedures.
• Liaised tactically and strategically with all levels of management to resolve complex employee relation issues related to safety regulations, disciplinary actions, and policies.
• Used HTML to regularly update a webpage dedicated to providing managers easy access to resources.
• Conducted research on company policies and resources related to benefits to create an informative display.
• Coordinated employee relocation processes.

• Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
• Responded to employees’ requests to adjust timecards in relation to paid time-off, vacation time, bereavement, tardiness, and absences.
• Processed documentation for employee actions such as I-9 verifications, grievance resolutions and terminations.
• Performed customer service functions by answering employee requests and questions about company benefits.
• Partnered with human resources managers and operations management on research and special, employee-focused projects such as giveaways and incentives.

• Developed and maintained electronic insurance data files using Visual Studio, SSMS, VisualCron, and the DTAP process.
• Built a working knowledge of company websites used to build out file format requirements.
• Created and edited SQL queries and C# scripts to create and manage file data.
• Consulted with Business Analysts to identify file specifications for each unique case and fix any bugs or make updates.
• Responsible for managing, prioritizing, and completing open service requests and incidents tasks in a timely manner using Jira and SolarWinds.

• Used judgement calls to assign appropriate labels to bank transactions.
• Completed at least 600 or more labeling tasks per day.
• Maintained a high level of accuracy (80-90%) in judgement when compared to current AI ability.
• Worked remotely, participated in team meetings weekly, and attended informational sessions about AI.

• Processed lending, return and renewal of library items using library computer systems.
• Aided patrons with use and access to technology, resources, and materials.
• Organized returned books and materials and assisted with shelving.
• Assisted with circulation duties by processing holds, fees and library card applications.
• Established relationships with library staff, students, and patrons to foster a positive environment.