Support Engineer

Rate, USD
$28 / hour
Work schedule
Full Time,
Language skills
Hire me

Hire me

Jobicy Account
You need an employer account to access the resume database.

About me

I am an enthusiastic and driven MS in Artificial Intelligence and Machine Learning student and IT professional. Although I am still enrolled in university, I have nearly seven years of experience in a professional environment, mainly with regard to Python, SQL, cyber security, networking, banking, finance, analysis, and general IT.

Professional area


2022 - 2024 MS, Artificial Intelligence and Machine Learning @ Colorado State University System

– Relevant courses include Management for the Computer Science Professional, Foundations of Artificial Intelligence, Principles of Machine Learning, Design and Analysis of Algorithms, Applying Machine Learning and Neural Networks – Capstone

– Dean’s List, 4.0 GPA

2019 - 2022 BS, Business Management, Specialization in Digital Marketing @ Colorado State University System

– Relevant courses include Quantitative Business Analysis, Information Systems Design and Analysis, Strategic Communication of Data Analysis

– Dean’s List, 3.8 GPA


Nov 2021 - Present Product Support Engineer @ Zscaler

– Engage with customers on escalated support issues or critical customer situations
– Provide expert systems design, recommendations, and configurations
– Perform in-depth diagnostics and troubleshooting using networking tools
– Assist customers with testing or troubleshooting of networking or cloud service issues
– Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering, and Operations teams

Nov 2021 - Present Emerging Technologies Engineer @ CentraComm

– Conduct extensive research and development activities to identify and implement new technologies, tools, and methodologies that can enhance the product development process
– Analyzing user requirements, developing prototypes, and working closely with cross-functional teams to ensure timely delivery of high-quality products
– Thorough testing and debugging activities, creating user manuals and technical documentation, and providing ongoing support to end-users

Jul 2021 - Nov 2021 Member Service Representative @ Century Federal Credit Union

– Providing exceptional customer service to credit union members by assisting them with their financial needs and questions
– Opening and closing accounts, processing deposits and withdrawals, and performing other routine transactions for credit union members
– Promoting credit union products and services to members and helping them to achieve their financial goals

Mar 2017 - Jun 2021 Personal Banker @ Fifth Third Bank

– Manage and grow customer relationships, maintain revenue-producing “Book of Business”
– Sales and business development, meet and exceed sales goals, develop strategies to increase retention
– Risk management and compliance, conduct regular risk assessments to identify areas of risk

Recommend this talent

Related resumes

Similar Talent in Developer & Engineer

Recommend this specialist