Support Engineer

– Engage with customers on escalated support issues or critical customer situations
– Provide expert systems design, recommendations, and configurations
– Perform in-depth diagnostics and troubleshooting using networking tools
– Assist customers with testing or troubleshooting of networking or cloud service issues
– Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering, and Operations teams

– Conduct extensive research and development activities to identify and implement new technologies, tools, and methodologies that can enhance the product development process
– Analyzing user requirements, developing prototypes, and working closely with cross-functional teams to ensure timely delivery of high-quality products
– Thorough testing and debugging activities, creating user manuals and technical documentation, and providing ongoing support to end-users

– Providing exceptional customer service to credit union members by assisting them with their financial needs and questions
– Opening and closing accounts, processing deposits and withdrawals, and performing other routine transactions for credit union members
– Promoting credit union products and services to members and helping them to achieve their financial goals

– Manage and grow customer relationships, maintain revenue-producing “Book of Business”
– Sales and business development, meet and exceed sales goals, develop strategies to increase retention
– Risk management and compliance, conduct regular risk assessments to identify areas of risk