With eight years of experience in the technology sector, I have specialized in customer technical support for five years and cybersecurity for three years. In addition to my hands-on experience, I have expanded my expertise by completing a certificate in AI Prompt Engineering. I am currently furthering my knowledge by taking a course in AI Business Marketing.
● Identifies network computer intrusion evidence and perpetrators with IDS/IPS
● Work with Juniper based VPN networks and Remote Access
● Implement network security best practices and maintain corporate security policies
● Develop & maintain polices for IP Network, Firewall Security, Network management and
troubleshooting.
● Performs Forensic of digital information and data and gathers and handles the evidence.
● Research and analyze Threat Intelligence data for CSIRT & Incident Response dept.
● Identify solutions to potential network issues, identifying traffic activities and analyzing event logs
● Implemented and managed Identity and Access Management (IAM) for user authentication,
authorization, and access control within alignment with company’s best practice.
• Tracked and resolved customer issues using ServiceNow; handled over 3000 sites.
• Assisted with troubleshooting, including USPS MPOS on Apple devices, Wi-Fi, DNS, assist with software updates and Security Authentication Issues.
• Updated device security with MobileIron; trained in Wireless Tier 2; managed server clusters, failovers, and TCP/IP configurations.
● Proactively solved technical problems; contributed to team goals and continuously improvement initiatives.
• Responded to customer support requests and technical issue resolution through chat and email applications.
• Professionally supported users unlocking and resetting passwords on customer’s account.
Highly skilled software developer with expertise in software development, troubleshooting, and upgrading applications. Proficient in designing efficient, scalable solutions, analyzing user requirements, and integrating systems.
Email Developer with 10 years of experience in email marketing development, testing, delivery, and creating reports to ensure optimal open, click, and deliverability rates. My primary skills include HTML and CSS for developing custom responsive and non-responsive email marketing campaigns, always adhering to best practices with dark mode compatibility.
As the founder of Martin Data Solutions and a freelance data scientist, I’ve had the opportunity to work across a range of data-focused domains, including Regression, Classification, Natural Language Processing, Large Language Models, Retrieval-Augmented Generation, Neural Networks, Ensemble Methods, and Computer Vision.
I am a mathematician and machine learning engineer. I have experience with ML-Ops and R&D team.
Over 3 years of experience in Linux System Administration, specializing in Red Hat and CentOS distributions. Proven experience in installing and configuring Linux systems, including software maintenance and system upgrades.
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