Cybersecurity Engineer/AI Prompt Engineer
- Location
- United States
- Rate, USD
- $45 / hour
- Work schedule
- Full Time, Contract, Part Time, Temporary,
- Language skills
- English
- Available for Hire
- Yes
About me
With eight years of experience in the technology sector, I have specialized in customer technical support for five years and cybersecurity for three years. In addition to my hands-on experience, I have expanded my expertise by completing a certificate in AI Prompt Engineering. I am currently furthering my knowledge by taking a course in AI Business Marketing.
Professional area
Skills
3D AnimationActive ListeningAdminAI - Artificial intelligenceAndroidBank ReconciliationBankingBlockchainBrand ManagementCanvaChat and Email SupportCiscoComplianceComputer HardwareComputer KnowledgeComputer SkillsComputer SoftwareCustomer and Client SupportCustomer CareCustomer SuccessDigital DesignEngineeringGame DevelopmentMonitoringOperationsSecurity+ CESIEMTechnical SupportWeb ManagementWIX
Education
- Dec 2013 BS Information Technology @ East Carolina University
- July 1996 AS Business Management @ Borough of Manhattan
Experience
- Nov 2019 to April 2023 Cybersecurity Engineer @ GDIT
● Identifies network computer intrusion evidence and perpetrators with IDS/IPS
● Work with Juniper based VPN networks and Remote Access
● Implement network security best practices and maintain corporate security policies
● Develop & maintain polices for IP Network, Firewall Security, Network management and
troubleshooting.
● Performs Forensic of digital information and data and gathers and handles the evidence.
● Research and analyze Threat Intelligence data for CSIRT & Incident Response dept.
● Identify solutions to potential network issues, identifying traffic activities and analyzing event logs
● Implemented and managed Identity and Access Management (IAM) for user authentication,
authorization, and access control within alignment with company’s best practice.- May 2015 to Oct 2019 IT Support Analyst @ HP/ Hewlett Packard /DXC Technology/ Perspecta
• Tracked and resolved customer issues using ServiceNow; handled over 3000 sites.
• Assisted with troubleshooting, including USPS MPOS on Apple devices, Wi-Fi, DNS, assist with software updates and Security Authentication Issues.
• Updated device security with MobileIron; trained in Wireless Tier 2; managed server clusters, failovers, and TCP/IP configurations.
● Proactively solved technical problems; contributed to team goals and continuously improvement initiatives.- Jan 2015 to May 2015 Customer Solutions/ Help Desk @ Disys/ HP
• Responded to customer support requests and technical issue resolution through chat and email applications.
• Professionally supported users unlocking and resetting passwords on customer’s account.
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