Implementation Consultant
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Part Time,
- Language skills
- English
- Available for Hire
- Yes
About me
Skillful and dedicated professional with extensive experience leading teams, assessing operational needs and developing solutions to save costs, boost revenue, and drive customer satisfaction. Resourceful and well organized with excellent leadership and team building record.
Professional area
Skills
Education
- Aug. 1998-Dec. 2003 BA - Communication, Emphasis on Public Relations @ Southwest Baptist University
Experience
- 5/2021-Present Implementation Consultant @ Agora Consulting Group, LLC
Experienced in guiding organizations through seamless adoption of new technologies, systems, and processes, primarily in intranets. Collaborate closely with clients to understand business objectives and challenges, designing tailored solutions aligned with their goals. Oversee the entire implementation lifecycle, from onboarding to execution and internal team rollout. Proficient in bridging the technical and non-technical divide through clear documentation and effective training. Committed to customer satisfaction, adaptability, and on-time, within-budget delivery of error-free solutions.
- 8/2023-6/2022 Treasury F&S Sr Specialist - Implementation @ Bank of America
The first point of contact for Treasury clients submitting implementation of treasury, cash management, card, merchant and/or depository product requests through email channel. Responsible for handling end to end processing for less complex implementations and ensuring engagement of internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) as appropriate.
- 03/2020-08/2021 Financial Center Assistant Manager @ Bank of America
Providing every client with a unique and tailored to need experience with emphasis on accuracy and efficiency. Ensuring a best in class experience through partnering with all facets of in center team members. Validate accuracy in account opening procedures, completion of complaint process with positive and proactive outcomes, and champion of operational excellence. Create action plans and strategies from continuously changing data to achieve desired results.
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