Project & Operations Manager

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
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About me

Results-driven and dynamic Project & Operations Manager with a track record of driving operational excellence, delivering successful projects, and optimizing labour processes. Adept at fostering cross-functional collaboration, strategic planning, and implementing secure payment processes.
• Spearheaded automation implementation, optimizing operational efficiency by 10% and streamlining the update request process.
• Strategically launched restaurant partners across multiple cities, generating $12,000 in revenue per restaurant through targeted marketing and identifying ideal target markets.
• Developed labour management strategies, optimizing staffing and reducing costs by 7% while maintaining service quality.

Professional area



Part-Time MBA Candidate – Graduating 2025

2014 - 2017 BBA- International Hotel Management with Entrepreneurship (Distinction & Honors) @ LES ROCHES GLOBAL HOSPITALITY MANAGEMENT


August 2022 – Present Operations Enablement Specialist @ EZRA COACHING

• Collaborated with Product Manager and Solutions Lead to successfully launch new propositions, enhancing the end-to-end consumer journey and improving team proficiency through curated training materials for Customer Success Managers.
• Utilized data-driven strategies and cross-functional collaboration to analyze and reduce session cancellations by 10%.
• Provided expert guidance, resulting in a 58% reduction in partner launch time, accelerating revenue recognition by 7 weeks.
• Designed and implemented a secure credit card payment process, reducing launch time by 15% while ensuring data privacy.

Feb 2022 – June 2022 Senior Operations Coordinator @ SUNDAY APPLICATION INC.

• Optimized processes, including POS configuration and staff training, achieving a GTV of $5000 per week and improved operational efficiency.
• Facilitated acquiring and onboarding 50 quick-service restaurants, fostering strong relationships with owners and enhancing product offerings based on their feedback.
• Implemented incentives resulting in a 4% increase in product adoption and customer satisfaction.
• Reduced customer acquisition costs by 5% through efficient supplier management and cost-effective sourcing strategies.

Aug 2021 – Feb 2022 Interim Head of Restaurant Operations @ FOUR SEASONS – CAFÉ BOULUD

• Identified and created career development plans with a path to management for line staff.
• Leveraged online menus and social media platforms, increasing brand awareness by 16%, leading to an 8% increase in daily revenue.
• Implemented standard operating procedures (SOP), resulting in a 20% increase in guest satisfaction.
• Executed brand collaboration events with celebrity chefs as a point of contact, resulting in a remarkable 150% increase in revenue.
• Led the creation of new promotions and concepts, boosting customer footfall by an impressive 20%.

Oct 2019 – Aug 2021 Assistant Restaurant Manager @ FOUR SEASONS – CAFÉ BOULUD

• Initiated revenue-generating “Afternoon Tea” takeaway, resulting in a 250% sales increase in 3 months.
• Spearheaded online takeaway portal (Shopify), generating 75% of monthly sales within the first month.
• Implemented SOPs, enhancing operational efficiency and guest satisfaction.
• Presented labour reports justifying scheduling costs to stakeholders, ensuring labour standards compliance.
• Managed and responded to customer reviews, boosting retention by 4%.

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