Project & Operations Manager

• Collaborated with Product Manager and Solutions Lead to successfully launch new propositions, enhancing the end-to-end consumer journey and improving team proficiency through curated training materials for Customer Success Managers.
• Utilized data-driven strategies and cross-functional collaboration to analyze and reduce session cancellations by 10%.
• Provided expert guidance, resulting in a 58% reduction in partner launch time, accelerating revenue recognition by 7 weeks.
• Designed and implemented a secure credit card payment process, reducing launch time by 15% while ensuring data privacy.

• Optimized processes, including POS configuration and staff training, achieving a GTV of $5000 per week and improved operational efficiency.
• Facilitated acquiring and onboarding 50 quick-service restaurants, fostering strong relationships with owners and enhancing product offerings based on their feedback.
• Implemented incentives resulting in a 4% increase in product adoption and customer satisfaction.
• Reduced customer acquisition costs by 5% through efficient supplier management and cost-effective sourcing strategies.

• Identified and created career development plans with a path to management for line staff.
• Leveraged online menus and social media platforms, increasing brand awareness by 16%, leading to an 8% increase in daily revenue.
• Implemented standard operating procedures (SOP), resulting in a 20% increase in guest satisfaction.
• Executed brand collaboration events with celebrity chefs as a point of contact, resulting in a remarkable 150% increase in revenue.
• Led the creation of new promotions and concepts, boosting customer footfall by an impressive 20%.

• Initiated revenue-generating “Afternoon Tea” takeaway, resulting in a 250% sales increase in 3 months.
• Spearheaded online takeaway portal (Shopify), generating 75% of monthly sales within the first month.
• Implemented SOPs, enhancing operational efficiency and guest satisfaction.
• Presented labour reports justifying scheduling costs to stakeholders, ensuring labour standards compliance.
• Managed and responded to customer reviews, boosting retention by 4%.