Project & Operations Manager

Location
Canada
Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English
Hire me

Hire me

Jobicy Account
You need an employer account to access the resume database.

About me

Results-driven and dynamic Project & Operations Manager with a track record of driving operational excellence, delivering successful projects, and optimizing labour processes. Adept at fostering cross-functional collaboration, strategic planning, and implementing secure payment processes.
• Spearheaded automation implementation, optimizing operational efficiency by 10% and streamlining the update request process.
• Strategically launched restaurant partners across multiple cities, generating $12,000 in revenue per restaurant through targeted marketing and identifying ideal target markets.
• Developed labour management strategies, optimizing staffing and reducing costs by 7% while maintaining service quality.


Professional area



Education

August 2022- May 2025 (expected) MBA @ UNIVERSITY OF TORONTO- ROTMAN SCHOOL OF MANAGEMENT

Part-Time MBA Candidate – Graduating 2025

2014 - 2017 BBA- International Hotel Management with Entrepreneurship (Distinction & Honors) @ LES ROCHES GLOBAL HOSPITALITY MANAGEMENT

Experience

August 2022 – Present Operations Enablement Specialist @ EZRA COACHING

• Collaborated with Product Manager and Solutions Lead to successfully launch new propositions, enhancing the end-to-end consumer journey and improving team proficiency through curated training materials for Customer Success Managers.
• Utilized data-driven strategies and cross-functional collaboration to analyze and reduce session cancellations by 10%.
• Provided expert guidance, resulting in a 58% reduction in partner launch time, accelerating revenue recognition by 7 weeks.
• Designed and implemented a secure credit card payment process, reducing launch time by 15% while ensuring data privacy.

Feb 2022 – June 2022 Senior Operations Coordinator @ SUNDAY APPLICATION INC.

• Optimized processes, including POS configuration and staff training, achieving a GTV of $5000 per week and improved operational efficiency.
• Facilitated acquiring and onboarding 50 quick-service restaurants, fostering strong relationships with owners and enhancing product offerings based on their feedback.
• Implemented incentives resulting in a 4% increase in product adoption and customer satisfaction.
• Reduced customer acquisition costs by 5% through efficient supplier management and cost-effective sourcing strategies.

Aug 2021 – Feb 2022 Interim Head of Restaurant Operations @ FOUR SEASONS – CAFÉ BOULUD

• Identified and created career development plans with a path to management for line staff.
• Leveraged online menus and social media platforms, increasing brand awareness by 16%, leading to an 8% increase in daily revenue.
• Implemented standard operating procedures (SOP), resulting in a 20% increase in guest satisfaction.
• Executed brand collaboration events with celebrity chefs as a point of contact, resulting in a remarkable 150% increase in revenue.
• Led the creation of new promotions and concepts, boosting customer footfall by an impressive 20%.

Oct 2019 – Aug 2021 Assistant Restaurant Manager @ FOUR SEASONS – CAFÉ BOULUD

• Initiated revenue-generating “Afternoon Tea” takeaway, resulting in a 250% sales increase in 3 months.
• Spearheaded online takeaway portal (Shopify), generating 75% of monthly sales within the first month.
• Implemented SOPs, enhancing operational efficiency and guest satisfaction.
• Presented labour reports justifying scheduling costs to stakeholders, ensuring labour standards compliance.
• Managed and responded to customer reviews, boosting retention by 4%.


Recommend this talent

Recommend this specialist