Experienced healthcare leader with over 20 years in healthcare operations, strategic initiatives, and relationship management. Skilled in driving growth, optimizing processes, and ensuring compliance.
β’ Managed Account Executive, Implementation & Training cross functional teams, overseeing a $10M business operation and increasing ROI by 40%.
β’ Led $5M CMS multi-level government contract (Kidney Care Choices and Maternal Opioid Misuse) recognized for outstanding performance by CMS contracting office.
β’ Utilized clinical quality improvement science to drive program effectiveness and address racial, ethnic, cultural disparities and social determinates of health.
β’ Pioneered executive-level requirements performance scorecard, highlighting operational effectiveness and quality.
β’ Identified improvement opportunities, driving operational enhancements.
β’ Championed patient activation and engagement initiatives, leveraging clinical quality improvement science to address disparities and social determinants of health.
β’ Cultivated strong relationships with healthcare providers, government agencies, and industry organizations.
β’ Developed and executed patient-centric strategies aligning with organizational objectives, leading to measurable improvements in patient experience.
β’ Collaborated with internal and external stakeholders to drive patient-centric principles across all operational areas.
β’ Implemented actionable measurement methodologies to track patient experience initiatives and support a patient-centric culture.
β’ Achieved 75% growth rate in major clients, including CMS, NHS, and health plans, contributing to the company’s largest client growth in history.
β’ Created and executed strategies for large accounts, driving alignment with customer commitments.
β’ Researched competitive landscape and market insights to inform strategic account direction.
β’ Collaborated with cross-functional teams to implement patient-centric solutions that enhance patient care and adherence.
β’ Provided account management, support, and continued training for outpatient Oncology/Hematology providers in the West & Central Regions
β’ Facilitated adoption of the EHR into the practice workflow
β’ Responsible for supporting and assisting practices with meeting governmental requirements for Meaningful Use of the EMR application and successful attestation.
β’ Developed standards for software demonstration flow and an accurate clinical framework.
β’ Orchestrated and managed the comprehensive operations of the clinic, overseeing and directing a team of 60+ Full-Time Equivalents (FTEs) to ensure seamless day-to-day functions in alignment with established policies.
β’ Demonstrated a proactive approach in staying updated with pertinent state and Federal regulations, fostering a compliant environment while adapting operations accordingly.
β’ Innovatively introduced an employee recognition initiative and a customer service enhancement plan, which led to improved scheduling and the effective supervision of a time study to optimize clinic workflow.
β’ Took charge as the Project Coordinator for a substantial $2 million clinic renovation project, successfully steering the project to fruition.
β’ Spearheaded the overall daily activities of a sizeable team of 200+ Full-Time and Part-Time employees, effectively managing a substantial annual budget of $6.0 million.
β’ Pioneered a strategic approach resulting in the company’s lowest ever turnover rate of 5%, reflecting exceptional employee satisfaction and engagement.
β’ Formulated and executed a comprehensive quality and customer satisfaction program that significantly elevated the resident experience and streamlined operations.
β’ Devised and implemented annual strategic blueprints, encompassing pivotal aspects such as quality enhancement, financial prowess, organizational growth, employee development, and customer relations.
β’ Ensured unwavering adherence to State and Federal regulations on a yearly basis, culminating in an outstanding standard rating from government licensing agencies for an impressive span of ten consecutive years, including a perfect rating in 1998.
β’ Skillfully managed a substantial $6.5 million building renovation project, taking the lead as the Project Coordinator and successfully achieving the project’s objectives