Virtual Assistant

Rate, USD
Not specified
Work schedule
Part Time,
Language skills
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About me

I am a highly motivated and results-oriented individual with a passion for customer service. I have a proven track record of providing excellent customer service in a variety of settings, including emergency communications, restaurants, and healthcare. I am proficient in using communication systems and software, and I am able to stay calm and composed under pressure. I am also an excellent communicator and have strong attention to detail. I am confident that I can make a significant contribution to your team and provide your customers with the excellent service that they deserve.

Professional area


2013-2015 General Studies @ Anne Arundel Community College
March 2022 - October 2022 Licensed Esthetician @ Cortiva Institute


Freelance, May 2023 Virtual Assistant (Social Media) @ Haul That & Then Some LLC

– Created social media content that engaged and informed followers, including blog posts, infographics, and social media posts.
– Conducted market research on industry trends and competitors.
– Organized and managed digital business documents ensuring that all documents were easily accessible and secure.
-Created invoices that were accurate and error-free.
– Proficient in Canva, a graphic design platform, using it to create visually appealing and engaging social media content.
– Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
– Set up Google Workspace for the company, a suite of productivity apps that includes Gmail, Docs, Sheets, Slides, and more, ensuring that the owner had access to the tools needed to be productive and knew how to utilize them.

May 2018 - October 2018 Police Communications Operator @ Anne Arundel County Police Department

– Responded to emergency calls promptly and gathered critical information from callers, demonstrating active listening and maintaining composure.
– Assessed the nature and severity of emergencies, collected essential details, and prioritized calls based on available resources.
– Dispatched the appropriate emergency personnel, coordinated response plans, and maintained communication with callers and responders.
– Operated communication systems and documented calls, updates, and incident status accurately.
– Collaborated with emergency personnel, provided additional information, and ensured compliance with protocols and procedures.
– Managed high-pressure situations, made critical decisions quickly, and followed established guidelines for consistent emergency response.
– Continued education and training to stay updated on emergency response techniques and protocols.

July 2015 - February 2018 Waitress @ The Cheesecake Factory

– Utilized upselling and suggestive selling techniques to enhance the dining experience and increase sales.
– Acquired extensive menu knowledge and accommodated special dietary requests or modifications.
– Maintained tables, refilled beverages, cleared plates, and processed payments accurately.
– Collaborated with colleagues and support staff, ensuring smooth operations and exceptional customer service.
– Handled guest concerns professionally and promptly, striving for guest satisfaction.
– Participated in ongoing training programs to expand knowledge of menu items and customer service skills.

January 2014 - July 2015 Certified Geriatric Nursing Assistant @ Genesis Healthcare

– Assisted residents/patients with activities of daily living (ADLs) and maintained their personal hygiene.
Supported mobility and transfers, ensuring resident/patient safety.
– Took and recorded vital signs, reported any abnormalities, and assisted with medication management.
– Monitored and documented changes in residents’ physical and mental health conditions.
– Collaborated with healthcare professionals, communicated updates, and ensured coordinated care.
– Maintained accurate records of care provided and followed policies

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