Service Coordinator

• Demonstrate strong organizational skills by managing the coordination of new appointments and follow-up calls with providers, efficiently optimizing schedules to accommodate multiple time zones and individual preferences.
• Engage in cross-departmental communication to ensure a comprehensive understanding of the services offered. By fostering strong internal partnerships, I guarantee that clients receive the most informed and supportive care possible.
• Provide technical troubleshooting support to clients via phone and email. Ensuring that any technical concerns or challenges are addressed promptly and effectively.

• Leverage my leadership skills to effectively delegate tasks and guide staff during meetings, ensuring that our daily agenda and goals are aligned with the organization’s mission and vision.
• Actively engaged in promoting nonprofit awareness, contributing to the growth of our organization’s reach and impact. This includes efforts to increase weekly donation proceeds and promote membership sign-ups to sustain our vital programs.
• Facilitate the onboarding process for new team members, equipping them with the knowledge and skills needed to thrive within our team.
• Orchestrate events that accommodate up to 1200 guests. Using attention to detail and organizational prowess to ensure that these events run smoothly and leave a lasting positive impression.

• Actively contribute to the smooth functioning of human resources operations by providing comprehensive support to the Head of HR.
• Ensure seamless onboarding and off-boarding experiences for employees. This involves guiding them through the entire process, from initial paperwork to acclimation within the organization.
• Demonstrate discretion and integrity by maintaining confidential HR systems. Entrusted with handling requests for employee pay verifications, guaranteeing sensitive information is handled securely.
• Contribute to enhancing the organization’s internal systems by crafting training materials that effectively onboard new employees to these systems, aiding their seamless integration into our workflows.

• Create a warm and professional atmosphere by extending a courteous welcome to onsite visitors. Determine the purpose of their visit, and guide them to the appropriate personnel, ensuring a positive first impression.
• Operating a multi-line telephone system, effectively managing high call volumes, screening and directing up to 30 calls daily. My role extends to providing accurate information, recording messages, and skillfully scheduling appointments while also maintaining a comprehensive directory for the department.
• Efficient data entry of sold inventory through the use of Microsoft Excel. Utilizing attention to detail to ensure that records are accurate and up-to-date, enabling informed decision-making.
• Essential functions such as photocopying, filing, inventory management, and supply ordering to help keep an organized workspace that enhances overall productivity.