Scaled Customer Success Manager
- Remote from
- 🇺🇸 USA
- Annual salary, USD
- 120,000 - 123,000
- Job function
- Job type
- Full Time,
- Job posted
- Apply before
- 6 Oct 2024
- Industry
About Alteryx
Alteryx accelerates digital transformation by unifying analytics, data science and automated processes
As a Scaled Customer Success Manager, you will deliver specific customer outcomes through data-driven behavioral triggers & ad-hoc customer engagements across the customer lifecycle. As part of the Scaled Customer Success team, you will work to build & innovate on operational excellence in analyzing customer behavior to drive engagement for the right customer with the right content at the right time. You will work cross-functionally with other departments in Alteryx (including Sales, Marketing, Data Science, Community, Product and Support) to drive value, enhance ROI and optimize satisfaction for each customer you engage with.
Primary Responsibilities:
- Engage economic buyers and license administrators to activate production licenses through a personalized experience.
- Resolving customer needs by aligning them with the right resources through diverse digital mediums (Email, 1:Many, Blogs etc.)
- Document verified outcomes with customers to help with account expansion.
- Respond to data-driven call-to-action inside Gainsight promptly and efficiently across your customer portfolio.
- Execute best practice customer engagement strategies & provide continuous feedback to improve our customer experience.
Qualifications:
- Minimum 2 years’ experience as a CSM, Consultant, Project Management, Sales Engineer or similar Customer Facing role
- Core or Advanced Certified in Alteryx Designer
- Have a growth mindset that see’s change as a positive & is comfortable with failing fast.
- Ability to learn analytics software
- Ability to manage 50+ accounts at different stages in their lifecycle.
- Comfortable exploring data to uncover new customer insights
- Leverages customer insights to create solutions to scale customer success motions
- Sharing & reporting on the impact of your customer-facing activities.
- Ability to quantify & communicate customer outcomes internally & externally.
Compensation:
Alteryx is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location.
The “On Target Earnings” (base + bonus incentive) for this role in the United States is $120,000 – $123,000.
Employees may also be eligible for a wide range of other benefits (subject to eligibility), including medical, retirement, financial, wellness, time off, employee discounts, and others.
Personalised job alerts
Set up personalised e-mail alerts about similar remote jobs
How to apply
For safety tips, see our guides or report this job if any issues arise.
See a few more
Similar remote jobs in Customer Success
-
Customer Success Consultant (Temp. ANZ)
Granicus is seeking a Customer Success Consultant (CSC) to support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our clients’ business outcomes. You are a committed client navigator guiding customers on a strategic journey of success.
-
Director, Customer Experience Services (ANZ)
Granicus is hiring for a Director, Customer Experience Services (CXS) for our Australia and New Zealand (ANZ) teams. This role oversees a dynamic, multi-functional team, ensuring the effective implementation of our solutions post-sale, and the life-long customer motions of Success, Technical Support and Renewals.
-
Student Customer Care
At LimeSurvey we are on a mission building the world’s #1 survey platform emphasized on ease of use, stability and extensibility. We do this together with our fast-growing community and an international team of survey fanatics in and around Hamburg.
-
Commercial Account Manager
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business.
-
Customer Service Representative
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
-
Healthcare Customer Service Representative
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo.
-
Customer Operations – Talent Community
For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
-
Program Manager – Security, Risk, & BPO IT Implementation
When our members sit down to watch, we want to make sure that nothing gets between them and their favorite shows, movies, and games. Netflix Customer Service (CS) is here to assist customers when they need help.
-
Community Support Engineer – APAC
At Exodus, we refer to our Customer Support Specialists as Community Support Engineers or CSEs! Our talented team of CSEs builds trust with customers by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, 7 days a week.
-
Community Support Engineer – EMEA
At Exodus, we refer to our Customer Support Specialists as Community Support Engineers or CSEs! Our talented team of CSEs builds customer trust by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, 7 days a week.
-
Customer Support – Inbound Messaging, Portuguese
ModSquad has partnered with a top music streaming service and we are currently seeking music-lovers and experienced Customer Support Representatives to join our team. This is a fully remote opportunity and as a member of this team, you will respond to customer inquiries via social channels (Facebook and X) in Portuguese and English.
-
Community Support Engineer – AMER
At Exodus, we refer to our Customer Support Specialists as Community Support Engineers or CSEs! Our talented team of CSEs builds customer trust by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, seven days a week.
-
Technical Account Manager (Germany)
You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry.
-
Technical Support Specialist
The Customer Experience group is responsible for launching, supporting, and strengthening business relationships with Boulevard customers. We are seeking an experienced technical professional to join our Tier 3 Technical Support Team.
-
Sr. Client Support Representative
The Senior Client Support Representative is responsible for providing exceptional support to our clients, ensuring their inquiries regarding benefits coverage and service experience issues are addressed promptly and accurately. They will utilize internal knowledge materials and resources, to swiftly respond to client inquiries, demonstrating a high level of empathy.
Job Search Safety Tips
FAQ
What position is Alteryx hiring for?
Alteryx is hiring a remote Scaled Customer Success Manager from 🇺🇸 USA
What type of employment does Alteryx offer?
This is a Full Time role.
