Senior Product Designer

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 125,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.

About the role

At Crunchtime!, you will contribute directly to the roadmap of our Food Safety and Operational Excellence product, working closely with other designers, product managers, and engineers to design, build, and optimize user experiences. We are looking for someone to conduct customer and market research, discover new problem spaces, define solutions, optimize experiences, and contribute to the product vision. You’ll be at the heart of delivering new products that solve real problems for some of the world’s most recognized brands.

Being a Senior Product Designer at Crunchtime! means:

• Being a problem-solver with an ability to cut through complex workflows and information architecture in order to deliver clear and simple solutions
• Building deep customer empathy and using data to make decisions
• Putting customers first and asking why before how
• Partnering closely with Product Management and Engineering, but also being proactive to help advance the mission of our organization

What you’ll do as a Senior Product Designer 

• Craft low and high-fidelity mockups
• Design user flows and experiences that go beyond visual interfaces
• Conduct user research around personas and user experiences, sharing your findings with Product Management and incorporating into the product solutions you design
• Partner with product managers in conducting customer discovery to uncover the customer Jobs-to-be-Done, pain points, limitations, and goals
• Work across multiple teams, partnering with other designers, product managers, and engineers to guide concepts from research to ideation and through to execution
• Lead proactive design projects from start to finish
• Collaborate with other product designers to manage and implement a Design System and advocate for scalable design solutions

What we’re looking for

• 3+ years of experience as a Product, UX, or UI Designer for SaaS and mobile products
• Experience applying user research methods, including user interviews, competitive analysis, and user testing
• Expertise with relevant design and prototyping tools such as Figma, Sketch, and InVision (the tools we use), or similar tools like the Adobe Creative Suite
• Excellent written and verbal communication and presentation skills
• Own and execute user experience design from concept through launch and support
• Must be able to work hours with at least a 4 hour overlap in the Eastern Time Zone

Nice to haves

• Domain experience in retail operations, operations research, or related fields
• Experience as a Product, UX, or UI Designer working on Enterprise products is a big plus.
• Experience with distributed or omnichannel systems, complex user interfaces, or other challenging customer problems
• You’ve helped make your work environment fun, and it’s important to you.
• You’ve built great relationships with coworkers in the past and want to keep doing it.
• You are similarly about designing great products and building great relationships with other people.
• You’re interested in the types of business problems we are solving.

What you’ll get

• Great mission-driven team members from diverse backgrounds with a strong company culture
• Competitive pay
• Flexible PTO
• Paid company holidays
• Yearly team off-sites
• International travel opportunities
• Medical, dental, and vision benefits (FSA, HSA & HRA options)
• Basic & Voluntary Life Insurance
• 401k employer match
• Wellness benefits (Headspace,Headspace+)
• Commuter benefits
• Work in an open environment on solutions that are reshaping the way businesses operate
• Fun team events
• Ability to have a big impact
• 10 weeks of paid parental leave
• Fitness reimbursement
• Learning & development funds

Equal Employment Opportunity Statement

At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.

We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.

Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team