Customer Success Manager, Retention Team

If you want the chance to work gigs on the coolest of client projects… then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves.

Instructure is a global EdTech leader, serving millions of teachers and students around the world.  Openness is core to who we are. That’s why we partner with over 900 education technology  companies in the largest partner community for any Learner Management System.

We’re looking for an experienced Client Success Manager who will oversee a portfolio of assigned customers and liaise with cross-functional internal teams to manage and constantly improve the customer experience. The ideal candidate is very passionate about customer service and has a natural desire to provide prompt, friendly, helpful, and professional support.

Mid-market Account Executives are the primary point of contact between prospective and existing customers of GitLab within a space defined as mid-market, which currently works with companies that employ up to 4000 employees.

The Technical Success Engineer plays a vital role at Splunk and is responsible for ensuring the technical health of our customers! This position requires extensive knowledge of Splunk products to provide guidance on standard processes for Splunk Cloud and Enterprise deployments.

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

The Customer Success Manager on the Scale & Growth Team is the main POC of the client throughout the client experience cycle. CSM’s are here to provide advice on how to best structure internal processes to drive growth while using Deel’s product adoption and help the client with their remote global workforce.

Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 200,000 startups and small businesses from all around the world.

Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users.

As a Customer Service Supervisor at Taskrabbit, you will play a pivotal role in ensuring the delivery of exceptional customer service experiences. Your responsibilities will span team engagement and development, fostering ownership and accountability, providing continuous feedback, and championing customer satisfaction both within the team and across the company.

Mattermost provides secure, workflow-centric collaboration for technical and operational teams that need to meet nation-state-level security and trust requirements. We serve technology, public sector, national defense, and financial services industries with customers ranging from tech giants to the world’s largest banks, to the U.S.

As a Customer Success Manager at Cresta, you will play a pivotal role in ensuring our customers’ success and driving business growth. You will foster strong customer relationships, own retention and expansion, and be an advocate for our customers internally to influence roadmap and process improvements.

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts.

Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience.

As a member of the CSM team, you will act as a champion for our largest and most critical customers.