Customer Onboarding Manager

You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for onboarding Clients and setting them up for durable relationships with Deel to enable long-term success. You will serve as our client’s trusted advisor by providing strategic guidance during the onboarding phase on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel. You will facilitate on-time onboarding through project management of all stakeholders involved.

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist at home, diving into data for insights, and confident in cross-functional project management with multiple stakeholders. Working with great people is a non-negotiable priority because you thrive in a highly collaborative, high-performance team. If that is you, join our team!

Duties

• Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion .
• Product Expertise: Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.
• Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices.
• Problem Solving: Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement.
• Team Contribution: Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.

What You Will Need

• Experience: 3+ years in a customer onboarding role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains.
• Customer Obsession: Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague.
• Project Management: Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks. You are focused, action-oriented, and always anticipating the next steps.
• Communication Skills: Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
• Attention to Detail: High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients.
• Adaptability: Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers.

Bonus Points If You

• Industry Knowledge: 3+ years of experience in Implementation or Technical Account Management  at a fast-paced SaaS company. Proficiency in HR, Payroll, Benefits, Project Management, or Fintech is a plus.
• Global Experience: Experience working with clients and team members from multiple countries and across multiple time zones.
• Technical Proficiency: Skilled in tools such as JIRA, SFDC, G Suite, Gainsight,
• Multilingual: Fluent in English, with additional fluency in Spanish and/or Portuguese being a bonus.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting[at]deel.com of the nature of the accommodation that you may require, to ensure your equal participation.

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

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