Staff Product Designer

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

We’re looking for a Staff Product Designer to join our Product Design team at Nelnet Business Services. As a Staff Product Designer you will lead projects and multiple teams across complex product areas.

You’ll collaborate closely with our FACTS® business and product teams that have set out to help solve the unique challenges that K-12 school administrators, teachers, and families face with education technology, services, and financial management solutions. Whether a school is streamlining their admissions, managing grants and financial aid, or better understanding a family or student throughout their system–you’ll help make it easy, understandable, and dare we say, fun.

You’ll contribute to the mission of FACTS® and NBS Product Design by:

• Helping to drive the design strategy and direction within our platform of products, shaping current and future work towards a north star.
• Setting a high bar for design excellence. You’ll ensure outstanding product experiences, producing high-quality work no matter how big or small the task may be.
• Using your full range of Product Design skills–not limited to design prototypes– to discover, design, and deliver simple, well-crafted experiences that our customers love. You’ll leverage your excellent communication and facilitation skills to align and collaborate with cross functional and senior leadership teams.
• Actively contribute to our healthy design team culture and mentoring other designers–especially those who also work on FACTS® products.

This role will give you the opportunity to:

• Own your impact. You decide with product teams what opportunities to work on and help to define what success looks like.
• Elevate product quality. You’ll work on an enterprise-level product suite with a strong, loyal customer base that has ample opportunities to modernize and grow.
• Be part of positive change. Everyday we’re investing in the educational lives of students and their families by serving schools and their staff.

A bit about you:

• You have a portfolio of well-crafted, impactful work that showcases your ability to lead successful large-scale projects across cross functional teams that solve real problems.
• You’re an seasoned collaborator, designing in the open, leveraging other functions’ expertise, and taking them on the journey with you.
• You have strong visual design and interaction design skills, with a passion for high quality fit and finish. You’ve worked with design systems to produce beautiful and functional designs that scale.
• You can articulate your decisions clearly and credibly, relying on qualitative and quantitative data to inform your perspective.

RESPONSIBILITIES:

• Set design requirements based on information from internal teams and external user research which advances the goals of product and business strategies.
• Identify new product improvement opportunities.
• Analyze how a new product satisfies market needs and consumer preferences.
• Rely heavily on both qualitative and quantitative data to make informed decisions.
• Coordinate with other design team members to ensure consistent and accurate design work and communication.
• Present product design ideas to cross-functional teams and senior leadership.
• Balance high level creative vision with practical and manageable steps towards improvement.

EDUCATION:

• Bachelor’s degree or equivalent
• Over 5 years of experience with design or UX

EXPERIENCE:

• Proven experience with the full design process including research, ideation, wireframing, testing, visualizing, evaluating success, and communicating results.
• Experience leading successful large-scale projects across cross functional teams.
• Experience designing digital products.
• Experience using data to inform design and product decisions.
• Expert experience in Figma.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• An intuitive eye for customer needs beyond the obvious.
• Ability to collect and interpret both qualitative and quantitative feedback.
• A well-rounded portfolio of product design work, demonstrating a strong understanding of business objectives.
• Ability to effectively communicate and persuade around design concepts.
• Ability to facilitate workshops with cross-functional partners to move the collective group forward.
• Passion for design and users; not satisfied with the status quo and always thinking of ways to improve.
• Dynamic, creative personality, effective at engaging and influencing a variety of audiences.

Please note: All candidates must submit a portfolio with their application.

Salary range: $115,000 – $140,000

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

Apply now >