Inbound Customer Service Representative

Remote from: USA
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 20 Jun 2025
Apply before: 20 Jul 2025
Experience level: Midweight
Views / Applies: 12345 / 123

Changing people’s lives by offering high-impact travel experiences and building local communities through philanthropy, social entrepreneurship, and volunteerism.

Leisure, Travel & Tourism
1958

Grand Circle Corporation is hiring Remote Inbound Customer Service Reps (Traveler Support Counselor) to join our August 4th, 2025 class. As a Traveler Support Counselor, you will be responsible for providing excellent customer service and support to our travelers.

Must be located in one of the following States: Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, South Carolina, Texas, Utah.

Why Work With Us?

Medical, Dental, Vision & Life Insurance(s)
Strong PTO package – 16 days and accruing more each year
11 Paid holidays throughout the year
401(K) with Company Match

Responsibilities

Receive back to back inbound calls; assisting customers with managing their reservation
- Updating Traveler information, educating them on tour itineraries, processing payments, and taking escalated calls, deescalating the calls in a First Call Resolution mentality.
- Advise, book, and update airline reservations as necessary using code-based software.
Communicate comprehensive information to travelers, including details about our products and policies.
Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment
Must be willing to setup stable internet and telephone services (details below)

Qualifications

Must be available to work a 5 day schedule with in our hours of operation (Monday-Friday 9:00AM-8:00AM EST, Saturday-Sunday 9:00AM-6:00PM EST)
- INCLUDING 1 WEEKEND DAY, AND 2 CLOSING SHIFTS DURING THE WEEK
5+ years of experience working in a call center environment.
2+ years of experience working remotely

Remote Work Requirements:

Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MPBS upload
Telephone Service – either through landline or VOIP – You will be responsible for setting up a telephone service (phone number) and provide that number to GCC to route calls to you desk phone (Provided by GCC)

Do Not Apply If:

You are unwilling to work in a camera on environment, during training (6 weeks) you will be on camera 8 hours per day
You are uncomfortable with: Receiving feedback (on a daily basis), weekly quizzes (training), or weekly ranking (on-going).
You are unable to work 1 weekend day per week. (This will be consistent throughout your Tenure with Grand Circle Corp)
You are unable to work 1-2 closing shifts per week (12pm-8pm)
You are unable to commit to a shift-bid environment, schedules change every 4-6 months.
You are uncomfortable with changing lunch & break times on a daily basis

Apply now >