Home
Recruiter
Sign In PRO

Customer Service Representative (Spanish Bilingual)

Remote from
Philippines
Annual salary
Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department
Customer Success
Employment type
Full Time,
Job posted
Apply before
27 Jul 2026
Experience level
Entry-Level
Junior
Views / Applies
1010 / 80
About company

About Snapscale

HIPAA-Compliant Virtual Assistants for Physicians, Medical Specialists and Allied Health Professionals

Verified job posting
This job post has been manually reviewed for authenticity and compliance.

Description

Overview:

Snapscale is seeking a skilled and experienced Spanish Bilingual Customer Service Representative to support US based clinics. This is a remote role where you will serve as a key point of contact for patients, assisting with administrative and patient coordination tasks while ensuring accurate documentation and excellent patient experience.

The ideal candidate is detail-oriented, organized, and confident in handling patient interactions in both Spanish and English, with experience in healthcare processes and EMR systems.

Responsibilities:

  • Perform insurance verification (preferred but not required)
  • Handle new patient enrollment and intake processes
  • Answer incoming calls and assist patients with inquiries
  • Schedule and reschedule patient appointments efficiently
  • Respond to patient emails and text messages in a timely manner
  • Manage and update patient records using EMR systems
  • Ensure accurate documentation and maintain patient confidentiality 

Perks:

  • Health Maintenance Organization (HMO)
  • Competitive pay
  • Government-mandated benefits
  • 13th month pay
  • Night differential pay
  • Internet allowance
  • Opportunities for career growth and development

Requirements

  • Proficient in both written and spoken Spanish and English
  • Minimum 6 months BPO experience in a Spanish bilingual account (required); healthcare account experience is a plus!
  • Comfortable supporting US based clinics and physicians
  • Willing and able to learn EMR/EHR systems, insurance verification, patient confirmation processes, and inbound/outbound calling
  • Demonstrates strong empathy and interpersonal skills when handling patient interactions
  • Highly organized, detail-oriented, and reliable.
  • Must have a stable internet connection and a quiet remote work environment

Apply now >

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

How to apply

Did you apply? Let us know, and we’ll help you track your application.

For safety tips, see our guides, and please let us know if you need any assistance.

Log in to save
Apply Smarter

Apply smarter, not harder

Create a free Jobicy account and never lose track of the jobs you've applied for.

  • Save jobs you're interested in
  • Track your application history
  • Get personalized job alerts
  • Daily or weekly job digests
  • Save jobs and apply later

See a few more

Similar Customer Success remote jobs

More Jobs
Job Search Safety Tips
Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more ›
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more ›
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more ›
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.
Share this job
Jobs Talent
Post a Job Add a Company Set a Job Alert Ask a Question
Salaries
Menu