About this role.
Zuora is hiring a Customer Solutions Engineer focused on payments to partner with Account Executives in modernizing enterprise payment strategies. The role involves deep consultative selling, payment architecture design, and technical demonstrations. Candidates need 5+ years of solutions engineering experience with deep payments domain expertise. The position offers a competitive salary range of $136,800 to $177,100. This is a high-impact role at a leading subscription management platform company.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
3/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Cover letter sample
Dear Hiring Manager,
I am excited to apply for the Customer Solutions Engineer – Payments position at Zuora. With over five years of experience in enterprise payments and solution engineering, I have a deep understanding of payment ecosystems and a proven track record of helping customers optimize their payment strategies. At my previous role at a leading payment orchestration platform, I led discovery sessions and designed architectures that improved authorization rates by 15%. I am particularly drawn to Zuora's focus on modernizing quote-to-cash and its AI-ready foundation.
I thrive in consultative roles, translating complex technical concepts into business value for executive stakeholders. My expertise in REST APIs, payment gateways, and global payment regulations will allow me to hit the ground running. I look forward to the opportunity to drive revenue growth and customer success at Zuora.
Sincerely, [Your Name]
Sample interview questions
At my previous company, I worked with a large e-commerce client that had a 70% authorization rate. I conducted a deep analysis of their payment routing and recommended intelligent routing based on card type and region. We implemented a solution that dynamically selected the best acquirer for each transaction, resulting in a 10% increase in authorization rates within three months.
I start by asking about their current payment stack, including gateways, processors, and PSPs. I then inquire about their pain points such as authorization rates, global expansion challenges, or operational inefficiencies. I also review their transaction volumes, supported payment methods, and compliance requirements. Finally, I map their current flow and identify opportunities for optimization.
For a technical audience, I would focus on the REST APIs, webhooks, and integration patterns. I would show how Zuora's payment orchestration enables intelligent routing and tokenization. For a business audience, I would emphasize the measurable outcomes: higher authorization rates, reduced payment costs, and faster time-to-market for new payment methods. I would use case studies and ROI calculations.
I have worked with recurring billing models where payment failures due to expired cards or insufficient funds are common. I implemented dunning management and payment retry logic to recover failed transactions. In the context of Zuora, I understand how payment optimization directly impacts subscription retention and revenue predictability.
I regularly follow industry publications like The Paypers and attend webinars from Mercury Development and PPRO. I also participate in payments-focused Slack communities and maintain certifications from PSPs. Additionally, I network with peers at conferences such as Money20/20.
About Zuora
At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
The Opportunity
As a Customer Solutions Engineer – Payments, you will partner closely with Account Executives to help customers modernize their payment strategies. You’ll engage with technical and business stakeholders to understand their payment architecture, identify opportunities for improvement, and demonstrate how Zuora can help optimize payment performance while reducing complexity.
This is a highly consultative role requiring deep expertise in enterprise payments and the ability to connect technical capabilities to measurable business outcomes.
- Serve as Zuora’s payments subject matter expert throughout the sales cycle.
- Partner with Account Executives to identify and develop opportunities within existing and prospective enterprise customers.
- Lead discovery sessions focused on payment architecture, gateway strategy, authorization performance, global expansion, and operational efficiency.
- Design solution architectures that support flexible payment ecosystems across multiple payment providers, gateways, processors, and payment methods.
- Deliver compelling technical presentations, demonstrations, workshops, and architecture reviews tailored to executive, business, and technical audiences.
- Advise customers on best practices for payment orchestration, intelligent routing, payment optimization, tokenization, payment resilience, and global payment acceptance.
- Collaborate with Product Management, Product Marketing, Partnerships, and Engineering to represent customer requirements and influence future product capabilities.
- Develop reusable solution assets, reference architectures, and technical enablement materials to scale payments expertise across the organization.
- Support strategic RFPs, proof-of-concepts, and complex enterprise evaluations.
About You
Required Qualifications
- 5+ years of experience in Solutions Engineering, Sales Engineering, Solution Consulting, or Solutions Architecture supporting enterprise software.
- Deep domain expertise in enterprise payments gained through experience with a Payment Service Provider (PSP), payment gateway, payment orchestration platform, payment processor, or related payments technology company.
- Strong understanding of payment ecosystems, including PSPs, gateways, acquirers, processors, card networks, payment rails, embedded payments, digital wallets, and alternative payment methods at global scale.
- Experience designing and discussing complex payment architectures for enterprise high volume B2C / B2SMB customers.
- Knowledge of payment optimization strategies, including intelligent routing, authorization optimization, tokenization, payment recovery, and payment resilience.
- Familiarity with REST APIs, webhooks, and modern integration patterns.
- Outstanding presentation, communication, and customer-facing consulting skills.
- Ability to translate complex technical concepts into clear business value for executive audiences.
Preferred Qualifications
- Experience supporting global enterprise customers across multiple industries.
- Knowledge of subscription business models and recurring billing.
- Experience integrating payments with billing, ERP, CRM, or commerce platforms.
- Familiarity with PCI DSS, PSD2/SCA, and global payment regulations.
- Experience working with SaaS platforms and cloud-based enterprise applications.
About the Team
You’ll play a key role in shaping how enterprise businesses modernize their payment infrastructure while working alongside industry-leading teams in monetization, billing, and finance. As payment strategies continue to evolve, you’ll help customers unlock new opportunities to improve revenue performance, expand globally, and deliver exceptional customer experiences.
Benefits
Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:
- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical, dental, and vision insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
- Learning & development stipend to support ongoing growth
- Opportunities to volunteer and give back, including charitable donation matching where available
- Mental wellbeing resources and support
*Benefits may vary by location; details will be shared during the interview process
#ZEOLife at Zuora
ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:
- Collaborate deeply across teams and regions
- Learn constantly and iterate often
- Build an inclusive, high-performance culture where people feel inspired, connected, and valued
Our Commitment to an Inclusive Workplace
Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.
Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
