About this role.
Zip is hiring a Senior ERP Solutions Consultant to lead onboarding and end-to-end implementation of its enterprise procurement platform for new customers. The role centers on discovery, requirements management, hands-on product configuration, customer training, and proactive coordination across multiple implementations. The consultant will partner closely with product and engineering teams to evaluate requests, shape roadmap feedback, and set realistic customer expectations. Candidates need at least five years of procurement, sourcing, ERP/P2P consulting, or B2B SaaS stakeholder-management experience, along with familiarity with platforms such as SAP Ariba, Oracle Fusion, NetSuite, Sage, or Microsoft Dynamics.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would explain the customer context, discovery approach, documented requirements, configuration decisions, testing and training plan, go-live governance, and measurable adoption or efficiency results. I would also highlight how I managed risks and stakeholder alignment throughout the project.
I first clarify the business outcome behind the request and assess whether configuration, process design, or an approved workaround can solve it. If not, I communicate the limitation transparently, document the use case and impact for product review, and set clear expectations without overpromising.
I would maintain implementation plans with milestones, dependencies, owners, risks, and customer decisions. I would prioritize work based on go-live impact and urgency, establish regular status cadences, and escalate blockers early while protecting time for high-value configuration and stakeholder decisions.
I tailor training by persona and workflow, combining live demonstrations with hands-on scenarios, concise documentation, and recorded resources. I validate readiness through Q&A, practice exercises, and clear ownership so customers can operate independently after go-live.
I map the current and target-state process, identify approval rules, intake fields, supplier and purchasing workflows, controls, integrations, and reporting needs. I then configure the simplest scalable solution, validate it with stakeholders in testing, and document key design decisions for future administration.
About Zip
Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.
The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company’s Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
Your Role
We’re looking for a Senior Solutions Consultant to lead onboarding for new customers and drive their implementation of our product. We’re also looking for someone who is excited to be hands-on and influence our product roadmap.
As every business needs our type of product, you’ll work with a variety of new clients and industries as Zip scales. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, Databricks, etc.
You Will
Lead onboarding for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
Responsible for leading the end-to-end implementation for new customers — roll up your sleeves and build out the customer’s processes from scratch
Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
Proactive project management across many customers, to manage requirements and tasks across onboardings
Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
Continuously improve the post-sales processes to help our customers accelerate the time to value
Qualifications
5+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
Prior experience with the implementation or administration of a procurement tool / ERP (Microsoft Dynamics, SAP Ariba, Sage, Oracle Fusion, Netsuite, etc.)
Fantastic communication skills
Extreme attention to detail and pride yourself in being incredibly proactive
Experience working with product and engineering teams
You’re able to push back and still make people happy
Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
Willing to do whatever it takes to make Zip and its customers happy.
Perks & Benefits
At Zip, we’re committed to providing our employees with everything they need to do their best work.
📈 Start-up equity
🚠 Team building events
🌴 Flexible PTO
💻 Apple equipment plus home office budget
We’re looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn’t exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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