About this role.
Navan is seeking an experienced German-speaking Business Travel Consultant to deliver frontline support for corporate travelers. The role handles air, rail, hotel, and car bookings while resolving urgent issues through chat, phone, and email. It requires at least five years of travel-consulting experience, three years of GDS experience, and fluent English and German. The consultant will work rotating shifts, meet service-level expectations, follow travel policies, and provide operational feedback to internal product and support stakeholders.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would explain the situation, quickly confirm the traveler's constraints and policy requirements, identify viable alternatives in the GDS, and communicate concise options. After securing the preferred itinerary, I would confirm all details and document the case to prevent follow-up issues.
I assess urgency first, especially travelers currently in transit or facing same-day disruptions, then consider SLA deadlines and case complexity. I keep customers informed with clear status updates, use templates where appropriate, and escalate only when an issue requires specialized approval or supplier intervention.
A strong answer should describe booking, changing, canceling, and reissuing air, rail, hotel, and car reservations; checking fare rules; and troubleshooting itinerary issues. It should also demonstrate accuracy, familiarity with queues and remarks, and awareness of policy and ticketing deadlines.
I would acknowledge the traveler's preference, explain the applicable policy professionally, and offer compliant alternatives that best meet their timing and comfort needs. If an exception process exists, I would clearly explain the required approval path and avoid making unauthorized commitments.
I adapt my language, tone, and level of detail to the traveler while keeping communications clear and professional in both languages. I confirm key booking details in writing, avoid ambiguous phrasing, and use active listening to ensure the customer understands next steps.
Join Navan in Powering In-Person Connections with Relentless Innovation
At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!
As a key member of our fast-growing Travel Experience team, you’ll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.
NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.
What You’ll Do:
- Provide top-tier travel support via chat, calls, and emails
- Maintain up-to-date knowledge on suppliers, destinations, and systems
- Quickly assess customer needs, urgency, and preferences
- Accurately handle hotel, flight, car, and rail bookings
- Guide customers in self-service options on the Navan platform and app
- Respond promptly, meeting SLA expectations
- Follow company and customer policies, ensuring global compliance
- Give feedback to stakeholders on goal progress and key processes
- Participate in team meetings on products, suppliers, and industry updates
- Stay current on travel industry best practices
- Maintain attendance, complete assigned training, and meet performance metrics
What We’re Looking For:
- Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
- Language: Fluency in English and German – Mandatory fluency in both languages
- Customer Service: Background in contact center or customer-facing roles
- Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
- Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
- Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
- Attitude: Empathetic, professional, and excellent at communicating verbally and in writing
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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