About this role.
Safe is hiring a Customer Success Advisor to own post-sale outcomes for enterprise customers using its cyber-risk and CTEM platform. The role manages executive and operational stakeholder relationships, aligns success criteria, drives value realization, and supports retention metrics such as GRR and NRR. Candidates need at least five years of customer success, risk consulting, or management consulting experience, along with exposure to vulnerability management, GRC, or related security domains. This is a high-accountability, startup-paced position requiring strong project discipline, executive communication, and approximately 30% travel.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would begin with stakeholder discovery to document each group's desired outcomes, constraints, and decision criteria. I would then translate those inputs into a common account scorecard with measurable risk-reduction, operational, and adoption milestones, establish owners and review cadences, and use executive business reviews to maintain alignment.
I would avoid leading with raw technical findings and instead frame the issue in terms of business exposure, likelihood, potential impact, and recommended action. I would use concise visuals and quantified trends where available, explain the decision required, and connect remediation progress to the executive's agreed risk objectives.
I would diagnose whether the gap is caused by configuration, data quality, workflow adoption, unclear ownership, or an undefined value framework. I would partner with the customer and Customer Success Engineering to create a targeted recovery plan, set short-term milestones, train relevant teams, and track improvements against the account scorecard.
I approach change as a stakeholder and operating-model challenge. I identify executive sponsors, operational champions, impacted workflows, and likely resistance points; then I build a phased adoption plan with clear communications, role-based enablement, and outcome-based checkpoints to embed the new process.
I would acknowledge the concern directly, clarify the business impact and expected outcome, and gather specific evidence with the customer. I would coordinate internally on feasible options, provide transparent updates and timelines, and ensure product-feedback requests are documented while maintaining accountability for the immediate customer plan.
Most boards and executives are currently flying blind when it comes to cyber risk. They are guessing. At Safe, we’ve built an AI-driven engine that finally gives the C-Suite a clear, quantified, and real-time view of their security posture. We don’t just provide data; we provide certainty.
We are a $170M Series C-funded category leader. We don’t play in the mid-market; we operate at the highest levels of global enterprise. Today, we are proud to serve 10% of the Fortune 500, protecting global icons such as Apple, Netflix, AT&T, Verizon, and Victoria’s Secret.
As we scale toward our next chapter, we are looking for high-performers who want to do the best work of their careers at the intersection of AI and Cybersecurity.
The Culture Memo: Our Operating System
Safe is not a typical corporate environment. We are a high-intensity, mission-driven team. We value builders who want to define a category and work alongside people who are equally committed to excellence.
Extreme Ownership: We don’t do “not my job.” We hire people who see a gap and own the solution from start to finish.
The Elite Standard: We serve the most sophisticated companies on the planet. Our work must be bulletproof. Whether it’s a line of code or a sales deck, we aim for Tier-1 quality every time.
Methodology & Rigor: We don’t wing it. From Force Management and MEDDICC in sales to data-driven sprints in engineering, we rely on proven frameworks to stay disciplined and predictable.
Radical Candor: We move too fast for politics or sugar-coating. We value direct, honest feedback that helps us find the right answer quickly.
The Series C Hustle: We have the stability of a well-funded leader but the heart of a startup.
The Perks & Ownership:
We want our team to feel like owners because they are owners. We trust our people to manage their results and their time.
Meaningful Equity: Every “Safestar” is a shareholder. You aren’t just an employee; you are a partner in our success.
Unlimited Leaves: We don’t believe in clock-watching. We offer unlimited leave because we trust you to take the time you need to recharge while staying committed to the mission.
Comprehensive Benefits: We provide top-tier medical insurance and wellness benefits to ensure you and your family are well cared for.
Career Trajectory: We are growing aggressively. For high-performers, the path for advancement moves at the speed of your ambition.
Core Responsibilities:
- Own post-sale success for enterprise customers running SAFE’s CTEM platform across the five-phase CTEM lifecycle (Scoping, Discovery, Prioritization, Validation, Mobilization). Partner with CISOs, VM leaders, risk/compliance teams, and SecOps to ensure customers achieve — and can prove — measurable exposure and business-risk reduction, not just tool adoption.
- Act as the ‘voice of the customer’ inside the company.
- Own the customer relationship — including relationships with CISOs/CIOs and IT operational teams — to become a trusted advisor on cyber risk.
- Reconcile differing success definitions across VM, CISO, risk, and ITSM stakeholders into a shared account scorecard.
- Drive key metrics such as GRR, NRR, and value realization.
- Become a SAFE platform expert and help customers become self-sufficient.
- Assist in identifying and documenting best practices and ensuring customer environments align with them.
- Partner with Customer Success Engineers (CSE) to resolve any issues with customer deployments.
- Communicate and track customer product enhancements with SAFE Product Management.
Essential Skills/ Qualifications/ Experience:
- Experience in vulnerability/exposure management, GRC, or a related security domain — vendor-side or practitioner-side.
- Demonstrated ability to communicate technical risk to non-technical/executive audiences.
- Experience managing multi-stakeholder enterprise accounts through organizational change, not just software adoption.
- Empathy with the customer; listening power
- Strong project management skills – super detail-oriented and disciplined
- 5+ years of experience in risk consulting, management consulting, and customer success
- Track record of delivering on customer success metrics
- Confidence in being an advisor to the CXOs of Fortune 500 companies
- Comfort with building, ambiguity, and high growth chaos in a startup environment
- Travel required – 30%
Compensation
Additional Information
If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security, we want to hear from you! 🚀
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
