About this role.
Supabase is hiring a Customer Solution Architect Team Lead to manage and coach a global team serving Team and Enterprise customers. The role combines people leadership with technical customer success across pre-sales discovery, proof-of-value onboarding, architecture guidance, adoption, and expansion. The successful candidate will bring deep PostgreSQL and web-application knowledge along with strong customer-facing technical storytelling skills. This remote role requires close collaboration with Sales, Product, Engineering, and strategic customer stakeholders in the Americas.
Role DNA
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Job Complexity
5/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
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Core skills
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Sample interview questions
I would establish a repeatable discovery framework covering business objectives, current architecture, workloads, constraints, stakeholders, success metrics, and decision timeline. I would review discovery calls and artifacts with CSAs, coach them on asking outcome-oriented questions, and ensure each engagement produces clear technical risks, value hypotheses, and mutually agreed proof-of-value criteria.
I would first align on the customer impact, severity, ownership, and communication cadence. Then I would guide a structured investigation of query plans, indexing, schema design, connection behavior, resource utilization, and recent changes, while involving the appropriate internal engineering partners. The outcome would include immediate mitigation, a documented root cause, and preventative recommendations for the customer and CSA team.
I would use a balanced scorecard: proof-of-value conversion rate, time to value, adoption of priority platform capabilities, customer health and retention signals, expansion influence, escalation outcomes, and customer satisfaction. I would also track operational quality measures such as discovery completeness, account-plan quality, documentation reuse, and individual coaching progress.
I would reserve direct engagement for strategic accounts, high-risk escalations, complex architectural decisions, and situations that create learning opportunities for the team. My primary goal would be to multiply team effectiveness through coaching, playbooks, and clear operating rhythms, rather than becoming the default owner of every customer issue.
I would make the customer problem concrete by documenting impact, affected workloads, urgency, commercial context, and possible workarounds. I would facilitate a transparent cross-functional discussion to prioritize the request appropriately, communicate realistic expectations to the customer, and ensure the CSA team has a consistent message and viable interim solution.
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
We’re seeking a Customer Solution Architect Team Lead to captain a high-performing team of Customer Solutions Architects and help drive the adoption of Supabase across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads. This role will support the East Coast region across the Americas.
As the CSA Team Lead, you will be responsible for both people management and customer outcomes – supporting team execution while developing repeatable best practices across pre-sales discovery, proof-of-value onboarding, and technical success.
What You’ll Do
At Supabase, CSA Leads oversee a portfolio of high-value customers by empowering their team to deliver technical excellence and long-term customer success. You’ll work directly with the team to:
Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers.
Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal.
Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy.
Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts.
Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones.
You’ll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility:
Pre-Sales Discovery:
Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success.
Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them clearly articulate the value of the Supabase platform and team.
Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.
Proof-of-Value Onboarding
Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding.
Ensure CSA-owned timelines, success criteria, and engagement tactics result in a high proof-to-conversion success rate.
Build reusable onboarding flows (email sequences, docs, templates, webinars) that accelerate time-to-value for new customers.
Customer Success & Expansion
Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities.
Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads.
Partner cross-functionally to advocate for customer feedback, share emerging customer needs with Product & Eng, and communicate roadmap milestones back to customers.
Trust & Platform Advocacy
Coach CSAs to act as internal and external champions of Supabase, building trust with customers through consistency, clarity, and deep product expertise.
Uphold a standard of excellence in customer engagement, ensuring Supabase becomes embedded in the way our customers build.
Preferred Experience
6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering.
2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment.
Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance.
Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js.
Clear, confident technical communicator and storyteller. Must be able to distill complex technical topics into actionable outcomes for customers and team members alike.
Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams.
Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards.
What We Offer
Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
About the Team
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
~400 team members
60+ countries
20+ languages spoken
Over $1B raised (including our $500M Series F)
540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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