About this role.
Cloudbeds is hiring a client-facing Data Services Reports & Insights Analyst to help hospitality customers interpret operational and financial data from its PMS reporting suite. The role combines report building and optimization, data discrepancy troubleshooting, root-cause analysis, and customer coaching on hotel metrics such as ADR, RevPAR, occupancy, and channel performance. Candidates need hospitality technology or PMS experience, advanced Excel or Google Sheets skills, familiarity with dashboards and custom reports, and strong English communication. The analyst will collaborate with Customer Success, Support, Onboarding, and Product in a remote-first Latin America role. Spanish or Portuguese and prior BI or advanced financial-reporting experience are advantageous.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Sample interview questions
I would first clarify the report name, date range, property, filters, currency, and the source the customer is comparing it against. I would then validate the underlying transactions and mappings, isolate whether the issue is caused by report configuration, timing, exclusions, or data quality, and document the findings. Finally, I would explain the result in business terms and provide corrective steps or escalate a reproducible product issue with clear evidence.
I would describe RevPAR as the revenue earned from each room that was available to sell, whether or not it was occupied. It combines occupancy and average daily rate, so it helps show whether the property is converting available inventory into room revenue effectively. I would use the customer's own report values and a simple example to make the metric actionable.
I begin by checking data types, duplicates, missing values, date formats, and column consistency. I use formulas such as XLOOKUP or VLOOKUP, IF statements, text functions, and pivot tables to reconcile fields, segment results, and identify exceptions. I preserve the raw extract, document transformations, and create a repeatable structure so the analysis can be audited and refreshed.
I first ensure the customer has a timely, accurate answer or workaround. While resolving the case, I capture the root cause, frequency, affected report logic, and any documentation gap. If the issue is recurring, I propose an improvement such as a report enhancement, knowledge-base article, onboarding guidance, or product ticket, then share the evidence with the appropriate team.
I would acknowledge their concern and revisit the issue collaboratively rather than treating it as closed. I would walk through the report criteria and source records transparently, invite them to identify the specific value they believe is incorrect, and test the relevant assumptions. If uncertainty remains, I would escalate with a concise evidence package and keep the customer updated until a verified resolution is reached.
What Makes Cloudbeds Unique
At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve become the World’s Best Hotel PMS Solutions Provider and landed on Deloitte’s Technology Fast 500 again in 2024, but we’re just getting started.
How You’ll Make an Impact:
We are seeking a dynamic Data Reports & Insights Analyst to join our Customer Success team. This role bridges the gap between data services and business intelligence. As a Reports & Insights Analyst, you’ll help Cloudbeds customers turn raw operational and financial data into decisions they can act on. You’ll build, analyze, and optimize reports across our PMS reporting suite, troubleshoot discrepancies before they become customer frustrations, and coach hoteliers on how to read metrics like ADR, RevPAR, occupancy, and channel performance with confidence. Every report you refine and every question you answer on calls or emails, directly shapes how hospitality businesses understand their own performance and grow their revenue.
Our Team:
Data Services sits at the intersection of hospitality expertise and reporting technology, working to make sure Cloudbeds customers never have to guess what their numbers mean. Reporting to your lead, you’ll join a team that partners closely with Product, Onboarding, Support, and Customer Success to keep improving how customers access and interpret their data. It’s a hands-on, collaborative group that treats every reporting question as a chance to make the platform and the customer’s business a little smarter.
What You Bring to the Team:
You’ve spent time inside hotels and property management systems; you understand hospitality data isn’t just numbers on a screen; it’s occupancy, revenue, and guest behaviour telling a story. You’re comfortable with advanced Excel or Google Sheets (pivot tables, formulas) and have worked with BI or reporting tools involving dashboards, filters, and custom reports. You communicate clearly in written and verbal English, translating technical reporting concepts into plain language for customers who may not be data experts. You’re detail-oriented, adaptable to shifting priorities, and genuinely enjoy solving the puzzle when a report doesn’t add up.
What Sets You Up for Success:
- Hospitality Tech Background: Direct experience working with Hotel Property Management Systems, channel managers and similar systems
- Client-Facing Expertise: A proven track record in onboarding, implementation, or Tier 2/3 technical support with a natural ability to teach and guide users.
- Advanced Spreadsheet Proficiency: Power-user skills in Excel and Google Sheets (VLOOKUPs, Pivot Tables, advanced formulas, and data cleaning).
- Analytical Mindset: Strong understanding of basic data management principles, data mapping, parsing, and root-cause error analysis.
- Meticulous Attention to Detail: Exceptional precision when handling sensitive historical, financial, and guest records.
- Remote-First Readiness: Highly tech-savvy with cloud-based workflows and equipped with a reliable, high-speed internet connection for video coaching sessions.
Bonus Skills to Stand Out (Optional):
- Multilingual Capabilities: Professional proficiency (verbal and written) in Spanish or Portuguese.
- BI & Analytics Familiarity: Prior experience working with business intelligence dashboards or advanced financial reporting structures.
What to Expect – Your Journey with Us
Behind Cloudbeds’ revolutionary technology is a team of redefining what’s possible in hospitality. We’re 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven’t dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we’re not just watching the future of hospitality unfold – we’re coding it, designing it, writing it, and shipping it. If you’re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards:
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice (2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays – enjoy an extra-long weekend every month
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
Everyone is Welcome – A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
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