About this role.
Socure is seeking a Senior Manager to lead its DocV Solution Engineering team within the Product Engineering organization. The role manages customer-facing technical delivery, including complex integrations, prototypes, targeted features, and reliability improvements that accelerate adoption. It partners closely with Customer Success, Commercial, Product, Backend, and Frontend teams to convert recurring implementation needs into scalable product solutions. The position requires deep API and SDK integration expertise, engineering leadership experience, and the ability to operate effectively in a fast-moving, ambiguous environment.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
5/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would assess each request by customer impact, revenue or retention risk, technical urgency, recurrence, and alignment with strategic product direction. I would establish a transparent intake and triage process, reserve capacity for urgent field work, and route repeatable needs into a documented roadmap proposal with product and engineering partners.
I first validate the customer outcome and technical assumptions through a contained implementation or prototype. I then document the integration pattern, identify reusable interfaces and operational requirements, measure demand across customers, and partner with product and core engineering to define ownership, hardening work, and roadmap sequencing.
I would track implementation time to value, escalation resolution time, adoption of new capabilities, customer-impacting reliability incidents, percentage of repeated requests converted into reusable solutions, and stakeholder satisfaction. I would also monitor engineering quality measures such as defect rates, observability coverage, and successful handoff of validated work to core teams.
I provide clear outcome-based priorities, define decision rights, and create lightweight operating mechanisms for intake, escalation, delivery, and retrospectives. I coach the team to communicate tradeoffs early, maintain production-quality standards, and distinguish immediate customer mitigations from work that should become durable platform investments.
I would establish a shared technical understanding through logs, API behavior, reproduction steps, and clear success criteria. I would coordinate a focused working group, give the customer frequent factual updates, deliver the safest viable mitigation, and lead a post-resolution review to identify product, documentation, or integration improvements that prevent recurrence.
Why Socure?
Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.
We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.
About the Role
DocV Solution Engineering is part of the Product Engineering organization and plays a critical role in accelerating customer adoption, enabling the field, and improving system reliability. We are seeking a Senior Manager to lead the DocV Solution Engineering team and partner closely with Customer Success, Commercial, Product, and Engineering teams.
This role focuses on short-term, high-impact technical work that enables revenue, accelerates rollout of new DocV features, and improves platform stability—while core backend and frontend teams remain focused on long-term product roadmap delivery.
What You’ll Do
Build and lead a Solution Engineering team embedded within Product Engineering.
Partner closely with Customer Success and Commercial teams to unblock implementations and accelerate customer outcomes.
Deliver short-term technical initiatives that enable field teams and support active customer engagements.
Collaborate directly with customers on complex DocV integrations and deployment challenges.
Develop targeted features, prototypes, and integrations that accelerate adoption of new DocV capabilities.
Identify and address integration-related technical debt to improve reliability, stability, and operational robustness.
Establish a strong feedback loop between customers, Customer Success, Product, and Engineering teams.
Collaborate with Backend and Frontend teams to transition validated solutions into the core product roadmap where appropriate.
Anticipate recurring customer and field needs and drive scalable, repeatable solutions.
What You Bring
8+ years of engineering, solutions engineering, or technical consulting experience.
At least 3 years of experience leading customer-facing or hybrid engineering teams.
Strong understanding of APIs, SDKs, and enterprise integration patterns.
Ability to deliver production-quality solutions in fast-paced, ambiguous environments.
Strong communication skills and experience working across technical and non-technical stakeholders.
Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.
Follow Us!
YouTube | LinkedIn | X (Twitter) | Facebook
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
