About this role.
This is an on-demand remote audio/video interpretation role supporting Limited English Proficient community members. The interpreter will facilitate communication in English, Karen, and Thai through a web-based platform while answering inbound calls promptly. Key expectations include accurate interpretation, strong customer service, confidentiality, and adherence to professional interpretation protocols. The role is structured as an independent contractor engagement and requires a quiet, secure workspace and strong technology readiness.
Role DNA
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Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
5/5Communication Load
5/5Salary analysis
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Core skills
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Sample interview questions
I listen for the full meaning, preserve the speaker's intent and tone, and interpret in the first person without adding or omitting information. If clarification is needed, I promptly ask the speaker to repeat or clarify the specific point rather than guessing.
I work from a private, secure space, use approved systems only, and never discuss, record, or retain information from calls. I follow the applicable code of professional conduct and protect all client and LEP information.
I would remain calm, professional, and impartial while asking the speaker to pause or speak in manageable segments when necessary. My priority would be to keep the conversation accurate, respectful, and understandable for all parties.
I verify my internet connection, headset, camera, platform access, and backup options before availability begins. I also ensure my workspace is quiet, private, well lit, and free of interruptions.
I interpret the closest accurate meaning without inserting my personal explanation or opinion. When a direct equivalent is unavailable, I use a clear descriptive rendering and request clarification from the speaker if needed to preserve meaning.
Overview:
As an audio/video interpreter for Karen and Thai in LSA’s network of Independently Contracted Interpreters, you are responsible for handling audio and video calls on demand and facilitating language communication for the Limited English Proficient (LEP) community in a variety of settings. Language Services Associates is continuously accepting qualified interpreters!
Responsibilities:
· Provide effective audio and video interpreting through a web based platform
· Answer inbound calls in a timely manner
· Provide superior customer service
· Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality
· Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices
Qualifications/Experience:
· Full fluency in English, Karen, and Thai
· Technology proficient (web-based platforms, email, Microsoft Word)
· An interpreting space that is quiet, secure, and free from outside noises
· 1+ years of professional interpreting experience preferred
· Industry specific certifications/trainings preferred (CMI, CCHI, etc.)
LSA is passionate about what we do, which is helping people thrive in an increasingly global environment and in recognition of our commitment to excellence, LSA was named a Top Provider and a Top Workplace in 2026. If interested, please apply and include a copy of your resume, which emphasizes your interpreting experience.
Compensation
Additional Information
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